Joolee Jefferson
Searcy,AR
Summary
Dynamic professional with a proven track record at Chili's Restaurant, excelling in customer service and team collaboration. Demonstrated expertise in POS systems and conflict resolution, enhancing guest satisfaction and driving sales. Recognized for training new staff and implementing efficient service protocols, contributing to a positive dining experience.
Overview
2026
2026
years of professional experience
Work History
Cashier
Bill’s Cash Saver
Server
Chili's Restaurant
04.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experiences.
- Accurately processed orders using point-of-sale system, ensuring efficient transactions.
- Assisted in training new servers on menu items and service protocols.
- Upsold menu items, contributing to increased sales and customer satisfaction.
- Monitored tables for guest needs, proactively refilling drinks and offering additional services.
- Implemented feedback from management to improve service quality and efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Office Manager
Maggie Maids Pro
01.2021 - Current
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling for staff and service appointments, optimizing team productivity.
- Oversaw inventory management, maintaining stock levels of cleaning supplies and equipment.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Trained new employees on company policies and operational procedures, enhancing onboarding efficiency.
- Conducted regular audits of office resources, identifying cost-saving opportunities for the business.
- Facilitated team meetings to assess project progress and address operational challenges effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Confirmation Coordinator
WinChoice USA
07.2017 - 10.2018
- Coordinated appointment confirmations to ensure efficient scheduling and customer satisfaction.
- Managed communication between clients and service teams to facilitate seamless operations.
- Streamlined confirmation processes, reducing response time for customer inquiries.
- Supported team in maintaining accurate records of client interactions and confirmations.
- Implemented tracking systems for appointment statuses to enhance workflow efficiency.
- Assisted in training new staff on best practices for confirmation protocols.
- Developed templates for communication to standardize client interactions and improve consistency.
- Collaborated with cross-functional teams to optimize scheduling procedures and resource allocation.
- Managed communications between parents, sponsors, and candidates for the smooth flow of information throughout the program.
- Offered personalized guidance to candidates who experienced challenges throughout the program, fostering an inclusive atmosphere for spiritual growth.
- Collaborated with various departments to streamline event planning, increasing overall efficiency and effectiveness.
- Developed strategies for tracking candidate progress towards completion of requirements, enabling timely interventions when needed.
- Negotiated contracts with vendors for event-related services, reducing costs without compromising quality or participant satisfaction.
- Optimized scheduling processes by implementing digital tools that streamlined coordination across multiple teams involved in the Confirmation program.
- Improved communication with stakeholders through regular updates and prompt responses to inquiries.
- Coordinated logistics for confirmation events, ensuring seamless execution and a positive experience for all attendees.
- Built strong relationships with local parishes by providing resources and guidance on effective Confirmation preparation practices.
- Assisted in the development and implementation of training materials for catechists and volunteers, enhancing instructional quality.
- Facilitated meetings between sponsors and candidates, fostering strong relationships in support of spiritual growth.
- Enhanced event organization by streamlining registration processes and managing attendee lists.
- Provided support to Confirmation team members, contributing to well-organized and efficient program operations.
- Maintained accurate records of all confirmation candidates, ensuring timely submission of required documentation.
- Contributed to successful fundraising initiatives by organizing events, coordinating volunteers, and managing donor relations.
Education
Bachelor of Arts - Psychology
University of Arkansas At Little Rock
Little Rock, AR05.2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Order packaging
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Records maintenance
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Loyalty program promotion
- Staff mentoring
- Proficient in software
- Payment posting
- Regulatory compliance
- Sales techniques mastery
- Liquor regulations and compliance
- Report preparation
- Expense tracking
- Liquor law compliance
- Spirit, wine, and beer expertise
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Data entry
- Inventory restocking
- Training and onboarding
- Complaint resolution
- Credit card processing
- Basic math
- Visual merchandising
- Upselling techniques
- Sales transactions
- Promotions and discounts
- Gift card handling
- Ordering and stocking
- Exchanges processing
- Online orders preparation
- Touching grass (test)
- Merchandise exchange
- Financial records oversight
- Credit and cash transactions
- Transaction handling
Languages
America Sign Language
Full Professional
Spanish
Full Professional
Timeline
Server
Chili's Restaurant
04.2025 - Current
Office Manager
Maggie Maids Pro
01.2021 - Current
Confirmation Coordinator
WinChoice USA
07.2017 - 10.2018
Cashier
Bill’s Cash Saver
Bachelor of Arts - Psychology
University of Arkansas At Little Rock