Joon Lee

SCORESHUTTLE is a national SaaS and credit restoration company that provides a digital solution for online credit and dispute management.

• Designed and implemented a structured retention training program modeled after high-performing sales strategies, equipping the team with persuasive communication and objection-handling techniques—leading to a 30% improvement in churn reduction.
• Built and managed a high-performing retention team and strategically recruited and onboarded remote representatives from Latin America to reduce costs while simultaneously increasing production efficiency.
• Implemented proactive customer outreach strategies, increasing customer engagement and securing 20% more renewals.
• Improved credit scores by an average of 20% within 6 months through a proprietary dispute resolution process and add-on credit enhancement products
• Forged and managed B2B partnerships with credit enhancement providers (secured credit cards, rental reporting, and consolidation loans), increasing ancillary revenue by 20% while improving customer retention through value-added services.
• Generated new lead sources by establishing partnerships with mortgage companies, lowering marketing costs by 30% while creating cross-referral opportunities for clients needing credit improvement before qualifying for loans
• Collaborated with the development team to implement key platform improvements—streamlining workflows, optimizing UI/UX, and introducing new features—resulting in a 25% increase in user adoption.
• Designed and optimized pricing models that contributed to a 15% increase in average revenue per user.
• Developed and maintained product roadmaps, ensuring 95% on-time feature delivery to improve customer experience.

A national FinTech and full-service student loan consolidation platform, helping borrowers reduce payments and navigate complex repayment options.

• First employee of student loan consultation and document processing company, instrumental in scaling from launch to $3M+ in revenue in Year 1.
• Hired and trained 30-person sales and processing team, onboarding 2 managers within six months to support rapid expansion.
• Successfully enrolled 6,000+ borrowers in first year, helping clients reduce student loan payments or qualify for relief programs.
• Designed and implemented high-converting consultation scripts and pricing models to maximize enrollments.
• Developed structured client intake and onboarding processes, ensuring efficiency and compliance.
• Optimized lead conversion strategies, improving client acquisition and retention rates.
• Transitioned from manual paper-based processing to CreditSoft CRM, then led the migration to Salesforce for scalable operations.
• Developed automated CRM workflows, reducing document processing time and increasing efficiency.
• Leveraged data analytics to refine sales strategies, optimize conversion rates, and enhance customer experience.

NuloDebt is a debt relief processing company specializing in assisting clients with structured settlement solutions

• Trained and developed negotiators, increasing team productivity to an average of 50 settlements per month per negotiator
• Achieved an 80%+ settlement success rate on eligible accounts, resulting in higher client satisfaction and retention.
• Negotiated an average 45% reduction on outstanding debt balances, maximizing financial relief for clients.
• Implemented strategic pricing and operational efficiencies, driving a 15% annual increase in settlement revenue.
• Developed and led an in-house sales team, equipping reps with high-impact sales strategies to drive revenue growth while reducing marketing cost

Coastal Credit Solutions is a financial services company specializing in debt relief and credit counseling

• Consistently exceeded sales targets by 20% or more, ranking among top-performing specialists.
• Utilized persuasion techniques, deep product knowledge, and structured sales scripts to effectively overcome objections and drive conversions.
• Closed high-volume sales by leveraging industry expertise, consultative selling, and expert negotiation skills to maximize client enrollment.
• Built strong client relationships leading to increased sales and referrals.