Joon Park

• Developed and maintained validation rules, workflow rules, flows, and processes to optimize

system efficiency and automate key business processes.

• Demonstrated expertise in maintaining organizations and sandboxes, ensuring data security

through effective administration and maintenance of Salesforce org with multiple users

and custom applications.

• Acted as tiered support for high-severity and business-impacting Salesforce-related issues,

following incident response protocols and effectively communicating with stakeholders to

deliver timely resolutions.

• Multi-managed three different government organizations for multiple agencies under

USDA, successfully meeting their unique requirements and driving user satisfaction.

Facilitated sandbox refreshes and post-refresh setup, ensuring a seamless development

and testing environment for the team.

• Managed and maintained third-party AppExchange applications, evaluating their suitability

for the organization’s needs and implementing integrations as necessary.

Created reports and designed data imports, exports, and updates after thorough data

manipulation, resulting in accurate and up-to-date data for decision-making.

• Contributed to internal company initiatives and consistently committed to personal

improvement and continuous learning objectives.

• Documented system processes and standard operating procedures to ensure knowledge

transfer and facilitate efficient onboarding of new team members.

• Managed Salesforce administration, utilizing expert knowledge of validation rules, workflow

rules, flows, and processes to enhance system performance and streamline business

operations.

• Worked closely with government organizations as a Junior Salesforce Developer, creating

and programming solutions tailored to their unique needs.

• Collaborated with cross-functional teams to gather requirements and translate them into

effective Salesforce configurations and customizations.

• Supported data security measures, including role hierarchy and sharing rules, to ensure data

integrity and confidentiality.

• Resolved support tickets as part of the operation and management division, handling

requests for higher environments such as UAT and Production.

• Utilized DataLoader for efficient and accurate data loading into Salesforce applications.

• Provided comprehensive Windows support, including troubleshooting, software

installations, and system configurations, ensuring uninterrupted user productivity.

• Demonstrated expertise in networking and security setup, resolving issues promptly and

proactively implementing measures to enhance system performance and data protection.