Joao Vitor Guimaraes

• Oversaw the complete order processing cycle: Managed order receipt from sales and customers, conducted order entry, verified pricing, and coordinated with warehouse and logistics teams to ensure timely and accurate fulfillment

• Utilized GERP systems to manage containers orders and domestic orders

• Provided timely and accurate responses to customer’s concerns regarding order status, ETA, modifications, and inquiries.

• Addressed and resolved any issues related to order discrepancies, such as pricing discrepancies, shipping delays, and product availability in a proactive manner

• Processed cancellations and returns in a timely manner

• Reviewed and prioritized backorders based on factors such as order date, customer importance (nationals and regional accounts), and product availability

• Worked closely with the inventory management team (PSI) to understand stock levels and expected sea stock inbounds timelines.

• Trained new team members on order management procedures

• Efficiently managed and responded to email inquiries from end users, carriers, and internal departments, ensuring timely and accurate communication.
• Escalated requests for resolution and investigated the root of the issue
• Processed cancellations, ETAs, replacements and returns in a timely manner
• Assisted customers, carriers and other teams with delivery issues
• Checked current delivery status with various IT systems
• Assisted other teams by investigating chargebacks in a multitude of departments

• Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
• Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
• Utilized GPS systems effectively for accurate routing and delivery time estimates.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations

• Entered receipts and orders into the system

• Managed payday for employees

• Processed accounts receivable and accounts payable

• Made payment slip

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Primary task was to serve as corporate liaison between the finance, IT and marketing departments

• Used Excel to make data count, spreadsheets and simplified selections

• Entered receipts and orders into the system “LINX SISTEMAS” program

• Made tags for clothes and distributed among the 6 stores

• Ordered and distributed office supplies while adhering to a fixed office budget

• Answered telephone inquiries from clients, vendors and the public