Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Manager

João Vitor Schroeder

Windermere,FL

Summary

Dynamic professional with a proven track record at Cleaning Services United Corp, excelling in customer service and problem-solving. Adept at enhancing client relationships and ensuring compliance, I streamlined shareholder transactions, achieving a 20% reduction in processing errors. Skilled in Salesforce and committed to fostering strong client connections through effective communication.

Besides that I have a strong tolerance with problems and challenges, I've moved to the United States of America four years ago during pandemic and in four years, me and my family have gained the Green Card, Work Permit, Social Security number, I enrolled at Valencia College and finished my major, also I'm about to start Pre-Medicine at UCF, summer term B June 23rd. I'm ready for any challenges that comes in my way.

I bring energy and life to any situation or working area, thank you for the opportunity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shareholder Service Representative

Cleaning Services United Corp
05.2025 - Current
  • Enhanced client relationships through effective communication and problem-solving skills.
  • Streamlined the processing of shareholder transactions, ensuring accuracy and timely execution.
  • Collaborated with team members to optimize efficiency in handling daily tasks and responsibilities.
  • Coordinated with other departments to resolve complex issues impacting shareholder accounts.
  • Improved shareholder satisfaction by promptly addressing inquiries and concerns in a professional manner.
  • Supported management in analyzing share trends, providing valuable insights for decision-making processes.
  • Assisted in updating shareholder account records, ensuring accuracy and compliance with regulations.
  • Delivered exceptional customer service through proactive follow-ups on pending issues or requests from shareholders.
  • Supported company growth by assisting with onboarding new clients into our systems after mergers or acquisitions.
  • Exceeded performance metrics by effectively managing multiple tasks simultaneously while maintaining attention to detail.
  • Monitored regulatory changes affecting shareholder services operations, ensuring ongoing compliance within the team''s activities.
  • Fostered strong relationships with financial advisors, promoting collaboration in support of client goals.
  • Facilitated regular meetings with clients to review portfolio performance and discuss investment strategies.
  • Maintained comprehensive knowledge of company products and services to provide accurate information to shareholders.
  • Participated in continuous improvement initiatives that led to increased efficiency within the department operations.
  • Maintained strict confidentiality when handling sensitive shareholder information, adhering to industry best practices and legal requirements.
  • Assisted management in annual audits by providing documentation as needed, resulting in successful audit outcomes.
  • Contributed to the development of training materials for new hires, promoting a consistent level of service quality across the team.
  • Played an active role in cross-functional projects aimed at improving overall business performance.
  • Reduced processing errors by implementing new procedures for data entry and verification.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Air Duct Cleaner

Cold of Orlando
01.2024 - 05.2025
  • Built lasting client relationships by consistently delivering dependable and high-quality services.
  • Reduced allergens and pollutants in residential buildings through meticulous ductwork cleaning.
  • Educated clients on the importance of regular duct maintenance for optimal indoor air quality and energy efficiency.
  • Improved overall energy efficiency in commercial properties with thorough duct cleaning services.
  • Maintained high customer satisfaction levels by providing efficient and reliable duct cleaning services.
  • Adhered to industry safety standards during all phases of the duct cleaning process to minimize risks to self and others.
  • Collaborated with other professionals to ensure comprehensive air quality improvement solutions for clients.
  • Conducted detailed assessments of HVAC systems to determine the need for duct cleaning or replacement.
  • Safeguarded building occupants'' health by removing mold, mildew, and dust from ventilation systems.
  • Increased longevity of HVAC systems by performing routine inspections, cleanings, and repairs on ductwork components as needed.
  • Troubleshot potential issues within the ventilation system that could impact overall performance or pose health risks to occupants.
  • Promoted a safer work environment by implementing best practices for handling hazardous materials during duct cleaning projects.
  • Optimized HVAC system efficiency through regular inspection, cleaning, and servicing of air ducts.
  • Enhanced indoor air quality by executing thorough duct cleaning and maintenance procedures.
  • Utilized advanced equipment and techniques for effective removal of contaminants from air ducts in various settings.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Operated buffers and burnishers to clean and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Warehouse Worker

Amaze Heaters
09.2021 - 04.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Tile Setter Helper

Zezão
01.2022 - 10.2022
  • Increased customer satisfaction by maintaining a clean and organized workspace during projects.
  • Finalized installations with sealing agents and smooth lines of caulk.
  • Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.
  • Reduced waste and saved costs by carefully handling delicate materials such as ceramic, glass, and stone tiles.
  • Improved tile setting efficiency by assisting in the preparation of work areas and materials.
  • Enhanced project completion rates by providing support to the lead Tile Setter with various tasks.
  • Facilitated timely project completions by removing old flooring or wall coverings as needed before starting tile installations.
  • Refined skills under experienced Tile Setters'' guidance while keeping track of new industry trends and best practices for continuous improvement efforts.
  • Expedited finishing processes through efficient grouting, sealing, caulking, and polishing tasks.
  • Streamlined operations by loading trucks with necessary supplies before each job site visit.
  • Set up and removed support structures such as folding ladders and scaffolding.
  • Boosted productivity with proper tool maintenance and organization, allowing for easy access during projects.
  • Optimized workflow by effectively managing inventory levels of tools and materials on job sites.
  • Supported client needs effectively by adjusting work schedules based on project requirements or preferences.
  • Delivered exceptional results within tight deadlines by prioritizing tasks according to project specifications.
  • Upheld high-quality standards while working on both residential and commercial projects requiring different approaches to tile installation methods.
  • Minimized errors during installations through careful layout planning using spacers and leveling systems to ensure uniform placement.
  • Read and understood project specifications to properly prepare grout, cleaning solutions, and other mixtures.
  • Readied surfaces for smooth installations by removing damaged materials and correcting minor imperfections.
  • Collaborated with team members to ensure seamless communication and smooth project execution.
  • Spread grout between Type joints, removed excess materials, and smoothed finishes for professional look.
  • Helped complete skilled work by coordinating needed supplies and equipment based on specific job requirements.
  • Maximized team efficiency by taking on additional responsibilities such as mixing mortar, preparing substrates, and cutting tiles when needed.
  • Maintained safe, clean and organized work environment.
  • Created watertight finish on tiles by sealing surfaces and adding grout.
  • Installed tile flooring in residential homes and commercial buildings.
  • Inspected floors before, during and after tile installation and reported identified concerns.
  • Followed industry standards and regulations for different types of tile installation projects.
  • Worked professionally with other tradespeople on successful, on-time project completion.
  • Completed skilled repairs of existing tile installations.
  • Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
  • Followed strict safety standards for customer and worker protection.
  • Resolved problems arising during tile installation process, maintaining quality and code compliance.
  • Delivered excellent customer services, promptly addressing concerns and questions.
  • Arranged or stored machines, tools and equipment.
  • Assisted with installation, repair and rebuilding of Type structures.
  • Mixed mortar, plaster and grout, manually, or using machines according to standard formulas.
  • Applied caulk, sealants or other agents to installed surfaces.

Construction Worker

Rodrigo Pergolados
01.2021 - 10.2021
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
  • Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Enhanced project efficiency by coordinating with team members and managing resources effectively.
  • Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
  • Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
  • Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
  • Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
  • Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
  • Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
  • Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
  • Utilized advanced tools and machinery to expedite construction processes, meeting tight deadlines.
  • Facilitated training sessions for new hires, improving team skill levels and performance.
  • Adapted to rapidly changing weather conditions and schedules, ensuring project continuity and efficiency.
  • Collaborated with architects and engineers to resolve unforeseen issues, maintaining project momentum.
  • Coordinated with subcontractors to ensure quality standards, achieving high levels of client satisfaction.
  • Managed inventory of construction materials, minimizing waste and reducing costs.
  • Led team in high-pressure environments to meet strict deadlines, ensuring project completion on time.
  • Increased client retention by maintaining open and effective communication throughout project phases.
  • Enhanced team efficiency by streamlining on-site communication protocols.
  • Negotiated with suppliers to secure materials at competitive prices, impacting bottom line positively.
  • Enhanced client trust and project transparency by providing regular progress reports.
  • Assisted in design of cost-efficient, sustainable building solutions, meeting clients' environmental goals.
  • Implemented innovative construction techniques, enhancing overall project quality.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Mixed and poured concrete for variety of projects.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Worked on sites, installing roofs and other exterior components.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

Bachelor - Medicine

UCF
Orlando, FL

Skills

  • Organization
  • Microsoft office
  • Compliance awareness
  • Salesforce proficiency
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Shipping and receiving
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Money handling
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Data entry
  • Task prioritization
  • Product knowledge
  • Medical terminology
  • Technical troubleshooting
  • Client relations
  • Conflict resolution
  • Documentation
  • Appointment scheduling
  • Team development
  • Complaint handling
  • Shipping procedures
  • Microsoft outlook
  • Scheduling
  • Data collection
  • Quality control
  • Follow-up skills
  • Staff training
  • Complaint resolution
  • Payment processing
  • Paperwork processing
  • Administrative support
  • Project management
  • Order fulfillment
  • Filing
  • Call management
  • Prioritization
  • Customer relationship management (CRM)
  • Cultural awareness
  • Microsoft PowerPoint
  • Product sales
  • Store maintenance
  • Order processing
  • Call center operations
  • Sales expertise
  • Stress management
  • Customer education
  • Stock management
  • Technical support
  • Account management
  • Live chat support
  • Delivery scheduling
  • Reading comprehension
  • Coordination
  • Document control
  • Sales closing
  • Research
  • Business development
  • Product and service solutions
  • Proofreading
  • Staff education and training
  • Report preparation
  • Account updating
  • Route management
  • Multi-line phone talent
  • Materials transport
  • Product promotion
  • Recordkeeping strengths
  • Conflict mediation
  • Escalation management
  • Office equipment proficiency
  • Information security
  • Brand representation
  • Service upselling
  • Quality assurance controls
  • Lead generation
  • Retail store support
  • Service standard compliance
  • Warehousing functions
  • Process optimization

Accomplishments

Major at Valencia College as a student while achieving the green card and working at the same time. I believe that just the fact of moving to another country after 19 years of living in the same place is an accomplishment itself, it proved adaptability and resilience. Also the 5-6 Jobs I had in the period of 2 years before starting college is a good start to my career;

Certification

Bachelor in Arts

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Shareholder Service Representative

Cleaning Services United Corp
05.2025 - Current

Air Duct Cleaner

Cold of Orlando
01.2024 - 05.2025

Tile Setter Helper

Zezão
01.2022 - 10.2022

Warehouse Worker

Amaze Heaters
09.2021 - 04.2023

Construction Worker

Rodrigo Pergolados
01.2021 - 10.2021

Bachelor - Medicine

UCF

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João Vitor Schroeder