Jophina Worthey
Minneola,KS
Summary
Accomplished manager at SUBWAY® Restaurants, adept in team leadership and complex problem-solving, significantly enhancing customer satisfaction and team performance. Demonstrated expertise in staff training and development with a strong work ethic, seamlessly integrating customer service excellence. Achieved notable improvements in operational efficiency and employee engagement, embodying patience and empathy in high-pressure environments. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Chinese Cook
Dillons
01.2023 - 03.2024
- Consistently met or exceeded restaurant service standards for quality, speed, and professionalism in meal preparation.
- Enhanced customer satisfaction by consistently preparing and serving high-quality Chinese dishes.
- Continuously updated knowledge of Chinese culinary trends to keep menu offerings current and appealing to guests.
- Exhibited excellent time management skills by juggling multiple tasks during busy shifts without sacrificing quality or consistency of dishes prepared.
Cashier
Loves Travel Stop
09.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Key Holder Supervisor
Save A Lot Grocery Store
10.2018 - 02.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Manager
SUBWAY®Restaurants
01.2014 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Fat Trimmer
National Beef Packing Company
01.2012 - 02.2013
- Used hand tools to complete delicate work.
- Enhanced bud quality by carefully trimming and pruning plants according to growth patterns and industry standards.
- Fostered a positive work environment by maintaining a professional demeanor and collaborating closely with team members to achieve shared objectives.
- Increased overall plant health with meticulous attention to detail during the trimming process.
- Adapted quickly to changes in production schedules, remaining flexible and responsive under tight deadlines.
- Maintained safety practices and quality controls.
Shift Manager
Carls Jr
03.2008 - 02.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
GED -
Path
Garden City, KS04.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Timeline
Chinese Cook
Dillons
01.2023 - 03.2024
Cashier
Loves Travel Stop
09.2022 - 04.2023
Key Holder Supervisor
Save A Lot Grocery Store
10.2018 - 02.2021
Manager
SUBWAY®Restaurants
01.2014 - 07.2018
Fat Trimmer
National Beef Packing Company
01.2012 - 02.2013
Shift Manager
Carls Jr
03.2008 - 02.2011
GED -
Path
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