Joponica Ferguson

• Assists Engineers in carrying out production-related and inspection jobs; assists in monitoring materials quality in processing plants and making required adjustments; maintains and supports documentation and records.
• Compares physical characteristics of components, materials, equipment, and products to technical specifications to identify defects.
• Ensures proper maintenance and calibration of measurement and test equipment.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.
• Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
• Streamlined setup process for new production lines, accelerating transition between product batches.
• Improved product quality with meticulous attention to detail during inspection and sorting processes.
• Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
• Met production targets and tight deadlines by collaborating closely with team members.
• Made sure that products were produced on time and are of good quality.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
• Worked different stations to provide optimal coverage and meet production goals.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.
• Observed packing operations to verify conformance to specifications.
• Frequently inspected production area to verify proper equipment operation.

• Exceed daily production by mastering the standard practice of reducing and maintaining orders and filling display cases following the schematic.
• Icing and decorating cakes, and cupcakes, making backup cakes for refrigerated cases and freezers and helping customers with ordering their cakes.
• Assisted management with ordering supplies and counting inventory
• Customize the detail-oriented creative design based on customer’s request and perform preventive maintenance on decorating equipment such as airbrushes and edible paper printers
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
• Precisely arranged display cases throughout workday to highlight finished products.
• Designed specialty cakes for weddings, birthdays, and graduations.
• Packaged and priced each product according to company pricing procedures.
• Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
• Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
• Decorated pastries and cakes using colorful icings and piping techniques.
• Coordinated services under supervision of lead baker.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Managed material inventory and ordered new materials when needed.
• Improved customer experience by providing consultations on cake design options.
• Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
• Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Increased repeat business by consistently delivering cakes that exceeded customer expectations.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

• Oversee day-to-day quality assurance and quality control on-site at manufacturing facilities.
• Conduct weekly audits and conduct regular internal audits of quality assurance documentation to meet GMP and other internal standards.
• Manage tracked data analysis of foreign materials results and other quality-related items to assist in research and development for reformulation and improvements to existing process development.
• Using consumer orders with production records and internal processes improves efficiency.
• Analyses facts and data to identify root cause and implement sustainable solutions.
• Improved project outcomes, meticulously documenting development phases.
• Prepared reports for management regarding status and progress of recreational activities.

• Working under direction of safety manager to maintain plant safety and compliance and serve as liaison between employees management health services and contractors to develop, implement, and conducts training programs throughout facility.
• Help provide safe workplace and perform audits and inspections throughout facility to ensure compliance.
• Maintain detailed records of training and inspections facilitated meetings publish agenda meeting minutes and develop and maintain schedule of raw material and in-process release.
• Improved workplace safety by developing and implementing comprehensive training programs for employees.
• Facilitated open lines of communication between employees and managers regarding potential hazards or unsafe conditions in the workplace.
• Delivered engaging presentations at company-wide meetings, emphasizing the importance of maintaining a safe work environment for all staff members.
• Developed and monitored safety policies and procedures to facilitate safety of participants.

• Execute shift assignments and allocated need to go to resources accordingly to meet production deadlines.
• Ensure smooth automated functions pay attention to detail and raise quality issues with line leader supporting results as required.
• Communicate production with colleagues and supervisor use team working skills to carry out production.
• Follows work orders and production schedule to determine specifications such as material to be used for machining line dimensions and tolerance.
• Check specifications according to production specification by using gages and hand tools.
• Record detailed results ensure that necessary procedures and product are inspected to a higher standard.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
• Assembled products according to changing daily work orders and specific customer needs.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Collaborated with other departments to optimize production workflows.
  Organized and prepared workstations and materials needed for operations to maximize productivity.
• Inspected products and machines to maintain quality and efficiency.
• Made sure that products were produced on time and are of good quality.
• Met production targets and tight deadlines by collaborating closely with team members.
• Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
• Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
• Reduced waste and increased recycling, contributing to more sustainable production practices.
• Enhanced team morale and productivity by organizing regular team-building activities.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.
• Used equipment properly to avoid workplace hazards or injuries.
• Set up and adjusted machines for day-to-day operations.
• Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.

Utilizing strong interpersonal communication and negotiation skills in customer service and addressing customer complaints maintaining high level of priority.

• Assist with packaging products, merchandising, and stocking
• Execute daily food preparations for cold dish, cooking, and frying items for hot bar setup.
• Proficient knowledge of meat, cheeses, bread, and other items for selling
• Slicing and packaging customer meat and cheeses while adhering to OSHA regulations.
• Exceed daily production by mastering standard practice of reducing and maintaining orders and filling display cases following schematic
• Baking bread and pastry items and pulling prep for next day
• Assisted management with ordering supplies and counting inventory
• Customize detail-oriented creative design based on customer’s request and perform preventive maintenance on decorating equipment such as airbrushes and edible paper printers
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Created appealing food arrangements for party trays and specialized orders.
• Opened new inventory and rotated stock by dates to maintain freshness.
• Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
• Assisted in staff training initiatives, sharing knowledge and best practices with new employees to ensure seamless integration into the team.
• Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
• Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
• Streamlined order processing by efficiently utilizing point-of-sale systems and effectively communicating with kitchen staff.
• Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
• Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
• Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
• Greeted customers at counter to fulfill requests and answer questions.
• Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Produced consistently high-quality baked goods for customers.
• Trained and supervised new employees on bakery operations and procedures.