Joppa Smith
Grand Junction
Summary
Dedicated court stenographer with a strong focus on customer satisfaction and effective problem-solving. Known for delivering accurate transcripts and fostering positive relationships through attentive service.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Court Stenographer
Rusk & Rusk Court Reporters/Owner
Grand Junction
05.1992 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Associate of Arts - Court Reporting
Mile High School of Court Reporting
Denver, CO04-1992
Skills
- Stenographic techniques
- Transcript preparation
- Legal terminology
- Case management
- Customer relationship management
- Document review
- Research skills
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Deadline adherence
- Reading comprehension
- Machine shorthand
- Real-time transcription
- Transcript formatting
- Vocabulary expansion
- Grammar
- Note-taking efficiency
- Accuracy and precision
- File organization
- Punctuation mastery
- Audio recording
- Error correction
- Stenography proficiency
- Editing and proofreading
- Fast typing speed
- Transcription accuracy
- Court reporting
Certification
NCRA - RPR (Registered Professional Reporter)
Affiliations
Avid golfer
Timeline
Court Stenographer
Rusk & Rusk Court Reporters/Owner
05.1992 - Current
Associate of Arts - Court Reporting
Mile High School of Court Reporting