JOQUANA PORTER
Fishers,IN
Summary
Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking individual with [Type] degree in hospitality management. Track record of continued success in front desk hotel operations. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
7
7
years of professional experience
Work History
Front Desk Executive
Hyatt Hotels Corp
04.2022 - 03.2023
- Upheld hotel policies while remaining empathetic towards guest concerns or complaints.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Promoted hotel amenities and upsold additional services such as spa treatments or dining options.
- Stored guest valuables in safe and individual boxes for security.
- Managed front desk maintenance of client records and lab data.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
Forklift Operator
NewCold
05.2022 - 01.2023
- Transported goods between warehouse locations according to shipment and storage needs.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
Cleaner Supervisor
Conrad Hotel
02.2019 - 03.2021
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
- Maintained required records of work hours, budgets and payrolls.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
- Monitored staff performance and provided feedback to drive productivity.
Hostel Receptionist
McCormick & Schmick's Seafood & Steaks
06.2016 - 03.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Prepared reports on guest satisfaction levels and other metrics.
- Provided valuable recommendations on local attractions, dining options, and transportation services to enhance guests'' stays.
- Developed and maintained positive relationships with guests for satisfaction.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Education
Associate of Arts - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN05.2014
Skills
- Guest Relations
- Meeting Coordination
- Clerical duties
- Reporting capabilities
- Cash Handling
- Basic accounting
- Document Management
- Training and mentoring
- Room assignments
Timeline
Forklift Operator
NewCold
05.2022 - 01.2023
Front Desk Executive
Hyatt Hotels Corp
04.2022 - 03.2023
Cleaner Supervisor
Conrad Hotel
02.2019 - 03.2021
Hostel Receptionist
McCormick & Schmick's Seafood & Steaks
06.2016 - 03.2020
Associate of Arts - Business Administration
Ivy Tech Community College of Indiana