Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joquetta Moore

Southfield,MI

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

25
25
years of professional experience

Work History

Branch Manager

Michigan First Credit Union
12.2021 - 10.2023
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Assistant Branch Manager

Michigan First Credit Union
08.2021 - 12.2021
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Developed sales strategy to meet established sales objectives.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.

Assistant Branch Manager

Huntington National Bank
11.2020 - 07.2021
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.

Branch Relationship BankerII

Huntington National Bank
04.2018 - 11.2020
  • Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
  • Made introductions to partners to help meet customer's broader financial needs.
  • Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
  • Explained and demonstrated self-service mobile options to customers.
  • Grew book of business through proactive outreach.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Maintained in-depth product and service knowledge for well-informed customer advice.

Branch Relationship Banker I

Huntington National Bank
10.2017 - 04.2018
  • Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
  • Made introductions to partners to help meet customer's broader financial needs.
  • Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
  • Explained and demonstrated self-service mobile options to customers.
  • Grew book of business through proactive outreach.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Retail Personal Banker

Comerica Bank
01.2015 - 05.2017
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Followed up with customers to gather feedback and provide additional assistance.

Vault Teller

Comerica Bank
06.2011 - 01.2015
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
  • Maintained, organized and stocked teller window areas.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.

Retail Personal Banker I

Comerica Bank
10.1998 - 05.2005
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Education

Bachelor of Science - Business Administration And Management

Wayne State University
Detroit, MI
12.2000

High School Diploma -

Frank Cody High School
Detroit, MI
06.1995

Skills

  • Relationship Building
  • Risk Mitigation
  • Coaching and Mentoring
  • Customer Service
  • Banking Products and Services
  • Sales Professional
  • Work Prioritization
  • Operational Reports
  • Interviewing and Hiring
  • Performance Reviews
  • Shift Scheduling

Timeline

Branch Manager

Michigan First Credit Union
12.2021 - 10.2023

Assistant Branch Manager

Michigan First Credit Union
08.2021 - 12.2021

Assistant Branch Manager

Huntington National Bank
11.2020 - 07.2021

Branch Relationship BankerII

Huntington National Bank
04.2018 - 11.2020

Branch Relationship Banker I

Huntington National Bank
10.2017 - 04.2018

Retail Personal Banker

Comerica Bank
01.2015 - 05.2017

Vault Teller

Comerica Bank
06.2011 - 01.2015

Retail Personal Banker I

Comerica Bank
10.1998 - 05.2005

Bachelor of Science - Business Administration And Management

Wayne State University

High School Diploma -

Frank Cody High School

Similar Profiles

  • Marisha Harris

    Marisha HarrisMarisha Harris

    Branch Manager at Michigan First Credit UnionBranch Manager at Michigan First Credit Union

  • Brea Smith

    Brea SmithBrea Smith

    Finacial Service Representative at Michigan First Credit UnionFinacial Service Representative at Michigan First Credit Union

  • John Miedema

    John MiedemaJohn Miedema

    Universal Loan Officer at Michigan First Credit UnionUniversal Loan Officer at Michigan First Credit Union

  • Kara Brown

    Kara BrownKara Brown

    Financial Services Representative at Michigan First Credit UnionFinancial Services Representative at Michigan First Credit Union

  • Destiny Horton

    Destiny HortonDestiny Horton

    Independent Contractor at AmazonIndependent Contractor at Amazon

CREATE PROFILE
Joquetta Moore