Summary
Overview
Work History
Education
Skills
Certification
Timeline
Joquetta Pushia

Joquetta Pushia

Moncks Corner,USA

Summary

Dynamic operations manager with a strong track record of leading teams to optimize weekly activities and enhance facility efficiency. Successfully implemented bulk purchasing strategies that significantly reduced monthly expenses while negotiating favorable vendor contracts to achieve further cost savings. Demonstrates exceptional customer service skills, emphasizing relationship-building and trust. Experienced caregiver adept at providing high-quality support to seniors and individuals with disabilities, showcasing a proven ability to multitask and thrive in fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Senior Helpers
03.2023 - Current
  • Caregiver
  • Provided personal care, ADLs, and medication administration to seniors.
  • Created and maintained open communication with seniors, their families, and management.
  • Followed client care plans and provided updates as needed.
  • Followed supervisor instructions to complete tasks on time.
  • Participated in training sessions to enhance skills and knowledge.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.14
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Cashier

Food Lion
11.2021 - 01.2023
  • Managed customer transactions
  • Scanned goods and ensured pricing were accurate.
  • Collected payments whether in cash or debit/credit.
  • Cross-sold products and introduced new ones.
  • Resolved customer complaints, guided them, and provided relevant information.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Direct Support Professional

Berkeley Citizens, Inc
05.2020 - 03.2021
  • Provided personal care to seniors.
  • Assisted with daily meal preparation.
  • Assisted with medication administration.
  • Light housekeeping.
  • Followed client care plans and provided updates as needed.
  • Monitored progress and documented patient health status changes to keep care team updated.2

Customer Service

Peco (Expert Global Solutions)
03.2017 - 09.2017
  • Maintained accurate customer records in the computer system.
  • Demonstrated customer service skills by remaining calm and helpful when dealing with difficult customers.
  • Processed correspondence and payments in accordance with all applicable laws and regulations.
  • Completed other duties as assigned by the management team, such as training new employees and developing customer service materials.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 25%

Direct Support Professional (DSP)

Babcock Center Columbia
10.2013 - 12.2014
  • Provided direct support to clients with disabilities by assisting them with their personal care, managing their finances, and providing supervision.
  • Supervised and trained clients with intellectual and developmental disabilities to help them develop their independence and self-care skills.
  • Provided companionship and enrichment activities to elderly clients to promote their social and emotional well-being.
  • Aided with personal hygiene and bathroom needs to clients with disabilities to help them maintain their dignity and independence.
  • Maintained a clean and safe environment for clients by completing daily housekeeping tasks.
  • Prepared nutritious and appealing meals for clients to promote their health and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Cashier (Seasonal)

BI-LO
05.2008 - 10.2013
  • Managed customer transactions
  • Scanned goods and ensured pricing were accurate.
  • Collected payments whether in cash or debit/credit.
  • Cross-sold products and introduced new ones.
  • Resolved customer complaints, guided them, and provided relevant information.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.5

Customer Service

iQor
11.2012 - 02.2013
  • Proven ability to provide excellent customer service while managing time effectively.
  • Communicated effectively with customers, both verbally and in writing, to resolve their issues in a timely manner.
  • Skilled in data entry and able to accurately enter data into computer systems.
  • Able to work efficiently in a fast-paced environment by juggling multiple tasks and navigating through multiple software applications.
  • Ability to identify and resolve customer issues in a timely and efficient manner, following all applicable guidelines.
  • Executed top-notch customer service and assistance for 3 contractors.

Child Development Specialist (Internship)

Smiling Faces Daycare
07.2012 - 11.2012
  • Developed level-appropriate lessons and activities to support skill-building needs..
  • Created and managed weekly personal schedule to accommodate visits with families, initial evaluations and reviews.
  • Performed early intervention services and documented results.

Education

No Degree - Child Development

Benedict College, Columbia, SC
05.2012

High School Diploma -

Berkey High School, Moncks Corner, SC
06-2008

Skills

  • Effective communication in customer service
  • Customer relationship management
  • Client documentation management
  • Personal hygiene support
  • Client retention strategies
  • Patient care strategy development
  • Emergency response training

Certification

  • 2010 – 2012 Teen Mentor with LAWK (Ladies Armed With Knowledge)
  • 2013 – Present CPR Certified
  • 2013- Present Medtech Certified
  • 2013- Present Defensive Driver Training

Timeline

Direct Support Professional - Senior Helpers
03.2023 - Current
Cashier - Food Lion
11.2021 - 01.2023
Direct Support Professional - Berkeley Citizens, Inc
05.2020 - 03.2021
Customer Service - Peco (Expert Global Solutions)
03.2017 - 09.2017
Direct Support Professional (DSP) - Babcock Center Columbia
10.2013 - 12.2014
Customer Service - iQor
11.2012 - 02.2013
Child Development Specialist (Internship) - Smiling Faces Daycare
07.2012 - 11.2012
Cashier (Seasonal) - BI-LO
05.2008 - 10.2013
Benedict College - No Degree, Child Development
Berkey High School - High School Diploma,

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