Joran Henry
Toronto,ON
Summary
Accomplished Bilingual Business Development Manager with a proven track record at Allianz Global Assistance, adept in strategic planning and customer relationship management. Excelled in exceeding revenue targets by leveraging product knowledge and cross-functional collaboration. Fluent in French, with a strong focus on achieving significant sales growth and enhancing partner relationships through effective onboarding and training.
Overview
15
15
years of professional experience
Work History
Bilingual Business Development Manager
Allianz Global Assistance
Cambridge, ON
12.2017 - Current
- Maintain strong relationships with existing broker partners, drive client retention, and increase sales.
- Execute strategic plans to achieve and exceed revenue targets.
- Identify and develop new business opportunities.
- Conduct market analysis to identify trends, competitor activity, and customer needs for products.
- Represent the company at industry events and trade shows to promote Allianz Travel Insurance, and build networks.
- Deliver product presentations and training sessions to educate partners on the benefits of offering travel insurance, and its importance.
Bilingual Agency Services Representative
Allianz Global Assistance/TIC
Toronto, ON
12.2012 - 11.2017
- Assisted selling partners with their day-to-day inquiries surrounding our travel insurance offerings and systems.
- Answered inbound calls and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Utilized job-related software to aid customers with required changes, and other requests.
- Provided excellent customer service to resolve customer complaints promptly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Summer Intern
BMO Bank of Montreal
Toronto, ON
06.2010 - 08.2010
- Assisted with answering telephone calls, managing databases, and drafting correspondence.
- Attended cross-functional team meetings to discuss progress towards goals.
- Maintained accurate records of all sales activities using an internal software system.
- Provided support to team members during peak business hours.
Education
Advanced Diploma - Business Administration And Management
Seneca College
Toronto, Ontario05-2012
High School Diploma -
Victoria Park Collegiate Institute
Toronto, Ontario06-2007
Skills
- Business development
- Customer relationship management
- Cross-functional collaboration
- Proficient in Microsoft Office
- Product knowledge
- Onboarding & Implementation
- Product and system training
- Strategic planning
- Team collaboration
- Fluently bilingual (French)
Timeline
Bilingual Business Development Manager
Allianz Global Assistance
12.2017 - Current
Bilingual Agency Services Representative
Allianz Global Assistance/TIC
12.2012 - 11.2017
Summer Intern
BMO Bank of Montreal
06.2010 - 08.2010
Advanced Diploma - Business Administration And Management
Seneca College
High School Diploma -
Victoria Park Collegiate Institute
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