Jorda Cruz
Health Information Management & Technology
Honolulu,HI
Summary
Efficient Health Information Specialist with the ability to readily adapt to changing environments and demands. Dedicated to applying evolving information technology to complete health information management processes. Monitors compliance with security and privacy regulations associated with HIPAA standards. Produces accurate and thorough data utilized for healthcare quality improvement, utilization management and risk management. Display excellent interpersonal and team-building skills and collaborates effectively with providers, nurses, and members of healthcare team. Proficient and functional working knowledge of computer databases, electronic medical records systems and information technology.
Overview
8
8
years of professional experience
Work History
Medical Technician
Federal Government - Honolulu MEPS
05.2021 - Current
- Responsible for sorting and scanning documents into the EMR
- Perform copy for providers, recruiting partners, and other affiliated health agency.
- Handle all Release of Information, regarding invoicing, copying and mailing medical records
- Pull medical charts upon request
- Perform Quality Control on scanned documents, overlooking for accuracy and errors
- Handle all incoming faxes within department
- Responsible for finding misplaced documents
- Increased efficiency in the laboratory by streamlining processes and implementing new technologies.
- Participated in quality assurance initiatives, maintaining high standards of integrity and privacy practices.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Managed inventory of lab supplies, reducing waste and saving costs for the department.
- Conducted comprehensive equipment calibration checks, ensuring consistent performance levels across all testing instruments used within the facility.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Actively contributed to interdisciplinary team meetings, offering insight into potential diagnoses based on medical history review findings.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Implemented best practices in sample preparation protocols that resulted in fewer errors or retests, ultimately saving time and resources for the laboratory.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
ER Attendant II
Huntsville Hospital Emergency Department
03.2018 - 03.2021
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Pulled necessary medical charts
- Copied medical records
- Filed important medical documents
- Responsible for preparing medical charts
- Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
- Operated medical equipment proficiently, optimizing its use for diagnostic purposes or patient monitoring.
- Assisted medical professionals with diagnostic procedures, contributing to accurate diagnoses and appropriate treatment plans.
- Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
- Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Served as a liaison between patients'' primary care providers and emergency department staff, facilitating seamless transitions in care settings when required.
- Improved patient satisfaction by providing compassionate and efficient care in a fast-paced emergency department setting.
- Attended regular training sessions to stay current on best practices within emergency medicine field.
- Participated in quality improvement initiatives to enhance overall care delivery within the emergency department.
- Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
- Expedited admissions process by gathering essential information from incoming patients, enabling prompt care delivery.
- Provided emotional support to patients and families during challenging moments, fostering trust and open communication with healthcare providers.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
Nurse Care Partner
St. Thomas Healthcare
02.2017 - 02.2018
- Practiced effective infection control measures, maintaining a clean and safe environment for all patients and staff members.
- Educated patients on self-care strategies, empowering them to manage their health more effectively.
- Served as a preceptor for new nurse hires, fostering confidence in their skills while providing ongoing support throughout the orientation process.
- Monitored vital signs regularly, identifying trends or changes that warranted further intervention or evaluation from healthcare providers.
- Utilized strong clinical judgment skills to prioritize tasks effectively under pressure during high-acuity situations.
- Streamlined charting processes through accurate documentation of patient care activities and observations within electronic medical records systems.
- Collaborated with interdisciplinary healthcare teams for optimal patient outcomes and streamlined communication.
- Enhanced patient care by implementing evidence-based nursing practices and individualized care plans.
- Provided skilled nursing care to post-operative patients, monitoring for complications and collaborating with surgical teams to ensure optimal recovery outcomes.
- Provided compassionate care to diverse patients, promoting comfort and emotional well-being during hospital stays.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Resident Assistant
Fieldstone Place Senior And Assisted Living
08.2016 - 02.2017
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Streamlined communication with management for better decision-making and improved resident services.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Educated patients on prescribed medications, ensuring compliance with dosage instructions and awareness of potential side effects.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
Master of Science - Health Information Administration
University of Maryland Global Campus
Adelphi, Maryland05.2024
Bachelor of Arts - Consumer & Family Science With Minor in Nutrition
University of Guam
Mangilao, Guam05.2011
Associate of Science - Computer Science
Guam Community College
Mangilao, Guam05.2005
Skills
Office Support Skills include
- Maintaining health records for release of information
- Multi-tasking abilities
- Providing assistance to patients
- Observant with details
- Knowledgeable about record maintenance
- Ability to perform Health Care audits
- Reliable
- Punctual
- Taking important phone calls
- Faxing
- Filing medical papers
- Maintaining an efficient and organized office space
- Outstanding efficiency to find misplaced documents
- Health Information Systems
- Building Information Management Systems
- Healthcare IT Project Management
- Healthcare Information Systems
- Health Information Exchange
- Health information technology
- Information Lifecycle Management
- Security Information and Event Management integration
- Health Information Systems Knowledge
- Health Information Systems Proficiency
- Information Management Principles
Objective
To hold a position related to my field of study in Health Information Management & Technology.
Additional Information
Member of the AHIMA, HIMSS, and PMI organizations. Working on acquiring certifications on CPHIMS, RHIA, and PMP by the end of the year 2024. Recognized in receiving Employee of the Year 2023 for Western Sector US MEPCOM out of 25 MEPS location.
Timeline
Medical Technician
Federal Government - Honolulu MEPS
05.2021 - Current
ER Attendant II
Huntsville Hospital Emergency Department
03.2018 - 03.2021
Nurse Care Partner
St. Thomas Healthcare
02.2017 - 02.2018
Resident Assistant
Fieldstone Place Senior And Assisted Living
08.2016 - 02.2017
Master of Science - Health Information Administration
University of Maryland Global Campus
Bachelor of Arts - Consumer & Family Science With Minor in Nutrition
University of Guam
Associate of Science - Computer Science
Guam Community College