JORDAIN JOHNSON
New Braunfels,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Senior Manager
Mcadoos Seafood
New Braunfels, TX
08.2022 - Current
- Supervised and directed a diverse team of 10+ employees by guiding their efforts towards meeting goals, delegating tasks effectively, and closely monitoring their performance.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Territory Manager
US Foods
Buda, TX
09.2020 - 07.2022
- Developed and implemented strategies to increase sales in assigned territory.
- Established relationships with key customers, vendors, and distributors in the area.
- Analyzed sales data to identify trends and opportunities for growth.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
- Conducted cold calls to offer services to potential customers.
Front of House Manager
Chilis
New Braunfels, TX
07.2018 - 08.2020
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
Store Manager
Sprint Store
San Antonio, TX
05.2016 - 07.2018
- Oversaw the performance of employees engaged in sales activities, inventory management, cash reconciliations, and customer service.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Implemented successful business strategies to increase revenue and target new markets.
Car Salesman
Honda
San Marcos, TX
02.2014 - 05.2016
- Interacted with customers at both on-lot and showroom locations, offering detailed information about available vehicles and their corresponding options.
- Responded promptly and professionally to telephone and email inquiries from potential customers
- Demonstrated vehicles and features, and conduct test drives
- Negotiated purchase prices and explained sales, warranty and optional products
- Offered comprehensive knowledge of vehicle operations and brand features
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
Education
High School Diploma - Basics
Borger High School
Some College (No Degree) - General Business
Frank Phillips College
Some College (No Degree) - Business Management
Mt. San Antonio College
Skills
- Active Listening
- Critical Thinking
- Administration and Management
- Time Management
- Decision Making
- Inventory
- Sales
- Maximizing profitability
- Team leadership and coaching
- Excellent customer service skills
- Detail Oriented
- Communication Skills
- Restaurant operations
- Self Driven
Timeline
Senior Manager
Mcadoos Seafood
08.2022 - Current
Territory Manager
US Foods
09.2020 - 07.2022
Front of House Manager
Chilis
07.2018 - 08.2020
Store Manager
Sprint Store
05.2016 - 07.2018
Car Salesman
Honda
02.2014 - 05.2016
High School Diploma - Basics
Borger High School
Some College (No Degree) - General Business
Frank Phillips College
Some College (No Degree) - Business Management
Mt. San Antonio College
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