Jordain Williams
Oklahoma City,OK
Summary
Accomplished General Manager at Jersey Mike's Subs, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Excelled in implementing cost-saving strategies and fostering vendor relationships, achieving a notable increase in profitability. Skilled in inventory control and staff training, my approach led to streamlined operations and strengthened client relations.
Overview
10
10
years of professional experience
Work History
General Manager
Jersey Mikes Subs
07.2016 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
Food Service Worker
Coney Island Express
10.2015 - 07.2016
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Warehouse Stocker
Oklahoma Liquor
09.2015 - 09.2015
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Compared received packages against shipping documents.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
Ink Press Operator
Quad Graphics
08.2014 - 08.2015
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Promptly removed completed loads from press.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Reviewed completed orders for quality and accuracy.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
Education
Associates In Biological Sciences - Biology
Oklahoma City Community College
Oklahoma City, OK05.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
Timeline
General Manager
Jersey Mikes Subs
07.2016 - Current
Food Service Worker
Coney Island Express
10.2015 - 07.2016
Warehouse Stocker
Oklahoma Liquor
09.2015 - 09.2015
Ink Press Operator
Quad Graphics
08.2014 - 08.2015
Associates In Biological Sciences - Biology
Oklahoma City Community College
Similar Profiles
Zainab AlnasiriZainab Alnasiri
Crew Member at Jersey Mikes SubsCrew Member at Jersey Mikes Subs
Ilhan SiddiquiIlhan Siddiqui
Shift Leader at Jersey Mikes SubsShift Leader at Jersey Mikes Subs
Grace FinlayGrace Finlay
Shift Leader at Jersey Mikes SubsShift Leader at Jersey Mikes Subs