Jordaine St. Juste
Lauderhill,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Chiropractic Billing Specialist
Dr. Alan R. Freedman
01.2023 - Current
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Front Desk Receptionist
Broward Institute Of Orthopedic Specialties
02.2020 - 09.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Ensured proper collection of copayments, deductibles, and balances.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
Chiropractic Billing/ Front Desk
Dr. Alan Freedman
01.2017 - 02.2020
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Supported patients in resolving medical billing disputes.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Maximized revenue collections by conducting thorough insurance eligibility verification processes.
T-Mobile Customer Service Representative
iQor Call Center
11.2016 - 01.2017
- Responsible for answering calls from customers, assisting them with account and billing troubles, also performing basic troubleshooting and accepting payments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Store Supervisor
Casa Febus Home Design
08.2015 - 07.2016
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Boosted store sales through effective merchandising and strategic product placement.
- Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
Sleep Technician Assistant
United Sleep Diagnostics
10.2014 - 07.2015
- Maintained a clean and organized sleep lab environment to promote optimal patient experience during overnight stays.
- Contributed to efficient lab operations by performing routine maintenance on equipment and updating inventory as needed.
Fulfillment Assistant
Nova Southeastern University- Admissions
05.2014 - 08.2014
- Responsible for sending out acceptance letters and other university mail
- Also inputting inquiry information into the university database.
Event Staff
NSU Arena
10.2013 - 04.2014
- Supervise sports games and other events
- Responsible for keeping track of who enters and leaves the arena.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Managed registration desk, ensuring accurate tracking of attendees for efficient data management.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH01.2020
Associate of Arts -
Broward College- South Campus
Pembroke Pines, FL12.2016
Skills
- Patient Relations
- Insurance Verification
- HIPAA Compliance
- Paperwork Coordination
- Appointment Management
- Payment Collection
- Office Administration
- Microsoft Office
- Medical Billing
- Information Documentation
- Telephone Etiquette
- Critical Thinking
- Interpersonal Skills
- Attention to Detail
- Professionalism
Timeline
Chiropractic Billing Specialist
Dr. Alan R. Freedman
01.2023 - Current
Front Desk Receptionist
Broward Institute Of Orthopedic Specialties
02.2020 - 09.2022
Chiropractic Billing/ Front Desk
Dr. Alan Freedman
01.2017 - 02.2020
T-Mobile Customer Service Representative
iQor Call Center
11.2016 - 01.2017
Store Supervisor
Casa Febus Home Design
08.2015 - 07.2016
Sleep Technician Assistant
United Sleep Diagnostics
10.2014 - 07.2015
Fulfillment Assistant
Nova Southeastern University- Admissions
05.2014 - 08.2014
Event Staff
NSU Arena
10.2013 - 04.2014
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Arts -
Broward College- South Campus