Jordan Abbassi

Retail-manager

Stater Bros. Markets

10.2021 - Current

Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Mentored team members to enhance professional development and accountability in workplace.
Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
Completed daily paperwork and computer entry of sales data as established by management.
Exhibited excellent people skills during interaction with employees and customers.
Trained and developed new employees for ease of transition into team.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.