Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Abbott

Cleburne,TX

Summary

Dynamic leader and exceptional communicator with a proven track record for enhancing customer satisfaction and maintaining high standards of cleanliness. Skilled in team leadership and quality assurance practices, adept at fostering positive environments and streamlining operations for efficiency. Achieved significant improvements in service delivery by prioritizing exceptional customer service and organizational skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Kitchen and Smokehouse Lead

Heim BBQ
10.2023 - Current
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
  • Monitored inventory levels to prevent stock shortages during peak service hours or special events.
  • Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Monitored grill temperatures throughout service hours to guarantee perfectly cooked meats every time.
  • Enhanced customer satisfaction by consistently delivering high-quality, flavorful barbecue dishes.

Server

Olive Garden
09.2022 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

General Merchandise Expert

Target
10.2021 - 07.2022
  • Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
  • Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
  • Resolved customer issues promptly and professionally, ensuring continued loyalty to the brand.
  • Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
  • Maintained up-to-date knowledge of product offerings, enabling prompt assistance to customers seeking information or recommendations.
  • Increased efficiency by streamlining merchandising processes, reducing time spent on tasks.
  • Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
  • Achieved high levels of productivity by rotating products regularly according to seasonality or demand changes.

Assistant Manager

Whataburger
03.2019 - 10.2021
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

Certificate - Phlebotomy

Texas School of Phlebotomy
Fort Worth, TX
05-2024

High School Diploma -

Cleburne High School
Cleburne, TX
05-2020

Skills

  • Team leadership
  • HIPAA compliance
  • Infection control
  • Medical terminology
  • Quality assurance practices
  • Equipment cleaning standards
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Time management
  • Multitasking Abilities
  • Organizational skills

Certification

  • Cardiopulmonary Resuscitation (CPR) – American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association
  • Seller Training Certification - Texas Alcoholic Beverage Commission
  • Texas Food Handlers License - Learn2Serve

Timeline

Kitchen and Smokehouse Lead

Heim BBQ
10.2023 - Current

Server

Olive Garden
09.2022 - 10.2023

General Merchandise Expert

Target
10.2021 - 07.2022

Assistant Manager

Whataburger
03.2019 - 10.2021
  • Cardiopulmonary Resuscitation (CPR) – American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association
  • Seller Training Certification - Texas Alcoholic Beverage Commission
  • Texas Food Handlers License - Learn2Serve

Certificate - Phlebotomy

Texas School of Phlebotomy

High School Diploma -

Cleburne High School
Jordan Abbott