Jordan Acedo
Mesa,AZ
Summary
Hard working, highly-motivated employee wanting to constantly improve and grow. Ability to learn quickly and adept at working effectively unsupervised.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Daikin Comfort Services
Tempe, AZ
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored junior team members and managed employee relationships.
Warehouse Manager
Daikin Comfort Services
Tempe, AZ
02.2021 - 11.2022
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Operated forklifts to fill or empty overhead spaces.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Education
High School Diploma -
Mesa High School
Mesa, AZ05-2020
Skills
- System Design
- Soldering and wire splicing
- Inspection and diagnostics
- Electrical Wiring
- Audio equipment
- Problem-solving aptitude
- Electrical Troubleshooting
- Attention to Detail
- Continuous Improvement
- Self Motivation
- Goal Setting
- Fast Learner
- Hardworking and Reliable
Affiliations
- Running power & ground wires throughout car for audio systems
- Loom/organizing wires
- Crimp/solder wire lugs & terminals onto wire
- Troubleshooting electrical problems
Timeline
Customer Service Representative
Daikin Comfort Services
11.2022 - Current
Warehouse Manager
Daikin Comfort Services
02.2021 - 11.2022
High School Diploma -
Mesa High School