Jordan Adams
Fort Thomas
Summary
Motivated and dependable Fraud Operations Analyst Lead at U.S. Bank, adept in fraud and risk analysis, loss mitigation, and Reg CC Compliance. Proven track record in identifying and escalating instances of Elder and Vulnerable Adult Financial Exploitation, underpinned by comprehensive policy knowledge. Goal-oriented leader who is well-versed in training and coaching. Skilled in quality assurance reviews and providing support as a result. Works to maintain alignment in team goals and expectations, demonstrating leadership and analytical expertise.
Overview
11
11
years of professional experience
Work History
Fraud Operations Analyst Lead
U.S. Bank
12.2023 - Current
- Evaluate closure submissions and perform QA review for analysts to ensure proper decision-making, note-taking, and tagging was completed to standard.
- Continue to investigate, identify, and escalate circumstances of Elder and Vulnerable Adult Financial Exploitation (EVAFE) and potential fraud rings.
- Monitor reports for the FBA system to ensure Reg CC Compliance and loss mitigation.
- Review, approve, and further escalate instances of check kiting identified and escalated by analysts.
- Train new hires, provide daily support and guidance, and offer one-on-one coaching to analysts when areas of opportunities are identified.
- Regularly meet with peers and higher-level members of leadership to ensure we are aligned in expectations, goals, and projects.
Fraud Operations Analyst - Deposit Risk
U.S. Bank
03.2023 - 12.2023
- Reviewed check deposits and customer relationships for fraudulent activity.
- Secured deposits and accounts when fraudulent activity is recognized for loss mitigation.
- Investigated, identified, and escalated circumstances of Elder and Vulnerable Adult Financial Exploitation and potential fraud rings.
- Maintained a working knowledge of multiple systems, policies, and procedures for optimal risk analysis.
Contact Center Personal Banker - FLC
U.S. Bank
04.2021 - 03.2023
- Filed fraud claims and completed fraud preventative measures to assure the security and safety of customer funds.
- Provided needed support to frontline bankers taking live calls to establish knowledge of our procedures and ensure accurate, effective service.
- Monitored, fixed, and tracked errors made by frontline bankers for fraud claims and fraud prevention.
- Offered coaching to frontline bankers trending in areas of needed improvement.
Contact Center Personal Banker - 24HR
U.S. Bank
07.2019 - 04.2021
- Submitted disputes at customer request and set timeline and paperwork expectations for successful completion.
- Processed orders for statements, checks, and check images.
- Updated personal contact information in the bank's system to ensure up-to-date customer data.
- Monitored and reviewed transaction information with customers to assure accuracy of balance and history.
Sales Associate
Once Upon A Child
01.2018 - 08.2019
- Stocked shelves/racks and maintained an organized inventory for easy customer access.
- Assisted customers with completing purchases, returns, and rewards applications.
- Prepared merchandise for the sales floor by pricing, tagging, and hanging apparel.
Custodian
University Of Cincinnati
03.2017 - 07.2019
- Carried out daily cleaning tasks such as removing waste, dusting, vacuuming, and sanitizing private facilities.
- Prepared public areas or private rooms for upcoming meetings, parties, open houses, and other important events.
- Identified and reported and operational repair needs, replacements needs, or vandalism to management.
Shift Leader
Pizza Hut
05.2014 - 03.2017
- Conducted interviews and trained new employees on job requirements and expectations.
- Listened to and provided solutions to customer complaints to ensure satisfaction and return.
- Managed inventory by counting all stock and logging it into the computer database.
- Oversaw daily operations to ensure a smooth, successful shift.
Education
High School Diploma -
Diamond Oaks Career Development Center
Cincinnati, OH08.2013
Skills
- Fraud and risk analysis
- Loss mitigation
- EVAFE and fraud ring identification
- Knowledge of procedure and policy
Timeline
Fraud Operations Analyst Lead
U.S. Bank
12.2023 - Current
Fraud Operations Analyst - Deposit Risk
U.S. Bank
03.2023 - 12.2023
Contact Center Personal Banker - FLC
U.S. Bank
04.2021 - 03.2023
Contact Center Personal Banker - 24HR
U.S. Bank
07.2019 - 04.2021
Sales Associate
Once Upon A Child
01.2018 - 08.2019
Custodian
University Of Cincinnati
03.2017 - 07.2019
Shift Leader
Pizza Hut
05.2014 - 03.2017
High School Diploma -
Diamond Oaks Career Development Center
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