Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Akers

Peterstown

Summary

Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Coordinator

Shelor Motor Mile
Christiansburg
02.2025 - Current
  • Coordinated service schedules and appointments with clients.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Provided customer service to ensure client satisfaction.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Maintained accurate records of services provided for each client.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Toggled between multiple systems and databases to look up information and update records.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Liaised between client and technician to keep parties fully informed.
  • Conducted client assessments to identify service requirements and appropriate resources.
  • Collaborated with cross-functional teams to ensure cohesive service delivery.

Licensed Insurance Agent

Tranzact Insurance Solutions
Beckley
08.2024 - 10.2024
  • Developed and implemented sales strategies to increase market share of insurance products.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Initiated contact with potential clients through cold calling and networking activities.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Upsold products to policyholders and potential new clients.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Explained coverage options to potential policyholders, answering questions or concerns.

CNA

Lindside Healthcare Center
Lindside
03.2023 - 09.2023
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Reported changes in patient conditions to registered nurse or physician.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Provided emotional support to family members during difficult times.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.

Cashier

Huffmans Dairy Bar
Ballard
05.2018 - 10.2020
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
02-2020

Skills

  • Service coordination
  • Customer service
  • Record keeping
  • Scheduling appointments
  • Client assessments
  • Project management
  • Effective communication
  • Attention to detail
  • Telephone communication

Certification

  • CNA issued 5/2023
  • Licensed Insurance Agent issued 9/2024

Timeline

Service Coordinator

Shelor Motor Mile
02.2025 - Current

Licensed Insurance Agent

Tranzact Insurance Solutions
08.2024 - 10.2024

CNA

Lindside Healthcare Center
03.2023 - 09.2023

Cashier

Huffmans Dairy Bar
05.2018 - 10.2020

High School Diploma -

Penn Foster Career School

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