Jordan Alan
Scottsdale,United States
Summary
High-powered and versatile General Manager with over 11 years of experience in the hospitality and sales industries, excelling in roles such as general manager, assistant general manager, supervisor, bartender, and inside sales associate. Demonstrates exceptional teamwork, leadership, and customer service skills, with a proven track record of managing teams, enhancing customer experiences and driving sales growth. Committed to leveraging strong leadership abilities and industry knowledge to foster productive relationships and achieve outstanding results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Hospitality First Concepts
Scottsdale, AZ
11.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure seamless guest experiences and service quality.
- Managed team performance through training, coaching, and staff meetings
- Collaborated/trained kitchen staff to maintain high standards of food quality and safety.
- Conducted regular inventory audits to manage supplies and control costs effectively.
- Facilitated communication between departments to streamline service and provide 5-star guest experience
- Established relationships with food, beer and liquor vendors to negotiate favorable terms and improve product quality
- Resolved guest complaints promptly to maintain customer satisfaction
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities and implementing an open line of communication amongst staff members and managers
- Guided management and supervisory staff to promote smooth operations.
- Oversaw the opening of new locations which included staffing, construction and the implementation of systems and procedures
- Developed service and sales strategies to improve retention and revenue.
Supervisor/Bartender/Server
Goldies Sports Cafe
Scottsdale, United States
02.2023 - Current
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Utilized sales techniques and strategies to build customer relationships and close sales
Inside Sales Associate
Ferguson Enterprises
Phoenix, United States
02.2021 - 05.2023
- Demonstrated excellent product knowledge and provided tailored product recommendations to customers
- Work as a team to provide a world class value added customer experience
Server
Buca di Beppo
Chandler, United States
11.2019 - 02.2021
- Work as a team to provide a world class value added customer experience
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Server
Scottsdale Roadhouse Cinemas
Scottsdale, United States
05.2018 - 11.2019
Associate
In N Out
Chandler, United States
12.2014 - 05.2018
- Level 5 associate (7 levels total)
- Delivered exceptional customer service, ensuring guest satisfaction.
- Managed high-volume orders efficiently, contributing to increased table turnover and revenue growth.
- Consistently upsold menu items, boosting average check size.
- Collaborated with kitchen staff to minimize wait times and enhance overall dining experience.
- Maintained accurate order records and cash handling procedures.
- Adhered to food safety standards, contributing to the restaurant's excellent health inspection scores.
- Managed diverse kitchen tasks, ensuring quality food preparation and timely service, while training new associates to uphold company standards.
- Operated cash registers and drive-thru windows with precision, maintaining accuracy in transactions and enhancing customer satisfaction.
- Contributed to team success by flexibly rotating between kitchen, counter, and drive-thru roles, adapting quickly to changing demands.
- Demonstrated rapid progression to Level 5 associate, showcasing commitment to personal growth and mastery of multiple restaurant functions.
Education
Bachelors - Science, Communication
Arizona State University
Tempe05.2022
Associates - Communication
Mesa Community College
Skills
- Event coordination
- Operational oversight
- Budget coordination
- Relationship building
- Employee scheduling
- Business administration
- Team training and development
- Team leadership
- Exceptional interpersonal communication
- Customer relationship management
- Profit and loss accountability
- P&L management
- Product costing
- Inventory oversight
- Vendor negotiation
- Team performance optimization
- Time management
- Computer proficiency
- Microsoft Office suite
- Customer experience
- Sales expertise
- Cash handling
- Catering services
- Customer service excellence
- Adaptability skills
- Self-motivation
- Problem-solving skills
- Conflict resolution strategies
- Critical thinking
Languages
English, Native
Spanish, Novice
Certification
ServSafe Certified
Timeline
General Manager
Hospitality First Concepts
11.2024 - Current
Supervisor/Bartender/Server
Goldies Sports Cafe
02.2023 - Current
Inside Sales Associate
Ferguson Enterprises
02.2021 - 05.2023
Server
Buca di Beppo
11.2019 - 02.2021
Server
Scottsdale Roadhouse Cinemas
05.2018 - 11.2019
Associate
In N Out
12.2014 - 05.2018
Bachelors - Science, Communication
Arizona State University
Associates - Communication
Mesa Community College