Jordan Albidrez
Albuquerque
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
6
6
years of professional experience
Work History
Distribution Customer Support Specialist
PR Newswire
01.2022 - Current
- Provide frontline customer and technical support to clients regarding press release distribution and platform access.
- Educate clients on PR Newswire’s products and services, assisting with account setup, registration, upload processes, and distribution counseling.
- Manage inbound client requests and ensure timely resolution of billing inquiries, account access issues, upload errors, and other service concerns.
- Utilize Salesforce CRM to document client communications, track outbound call results, and log follow-up actions in account profiles.
- Collaborate cross-functionally with internal teams to develop integrated media and distribution packages tailored to client needs.
- Handle urgent distribution requests with accuracy and professionalism, prioritizing high-volume, time-sensitive submissions.
- Provide price quotes, negotiate service packages, and recommend additional solutions to support client goals, and retention.
Deputy Court Clerk
City of Las Cruces
06.2021 - 12.2021
- Maintained and organized confidential legal records and digital documentation for multiple case types.
- Supported office operations by processing and filing court-related documents with a high degree of accuracy.
- Assisted the public and internal staff with inquiries, demonstrating professionalism and empathy in sensitive situations.
- Scheduled hearings, prepared case packets, and ensured compliance with departmental and legal requirements.
- Balanced multiple administrative tasks while meeting strict deadlines and accuracy standards.
Front Desk Agent
TownePlace Suites by Marriott
07.2019 - 06.2021
- Managed guest check-in and check-out processes efficiently.
- Maintained accurate reservations and room assignments using property management systems.
- Resolved guest inquiries and complaints to ensure high satisfaction levels.
- Coordinated with housekeeping to uphold cleanliness and readiness of guest rooms.
Education
Professional Certificate - Cybersecurity
Fullstack Academy
11-2023
Bachelor of Arts - Anthropology
New Mexico State University
Las Cruces, NM05-2018
Skills
- Problem-solving
- Attention to detail
- Complaint handling
- Customer relationship management (CRM)
- Adaptability and flexibility
- Prioritization with accuracy and confidentiality
- Customer communication and empathy
- Data entry
- Time management
Timeline
Distribution Customer Support Specialist
PR Newswire
01.2022 - Current
Deputy Court Clerk
City of Las Cruces
06.2021 - 12.2021
Front Desk Agent
TownePlace Suites by Marriott
07.2019 - 06.2021
Professional Certificate - Cybersecurity
Fullstack Academy
Bachelor of Arts - Anthropology
New Mexico State University