Jordan Alcala

• Analyzed regional operations data to identify trends and enhance performance.
• Collaborated with cross-functional teams to implement process improvements and streamline workflows.
• Supported development of training materials for staff on operational best practices and systems.
• Coordinated logistics and inventory management to ensure timely delivery of products across the region.
• Assisted in monitoring compliance with safety regulations and operational standards throughout regional facilities.
• Developed reports on operational efficiency, providing insights for continuous improvement initiatives.
• Oversaw facility maintenance efforts, ensuring all equipment remained in peak operating condition while adhering to environmental standards.
• Implemented comprehensive training programs for new hires and ongoing staff development initiatives.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• NCCCO ABC/ ABL Proctor.
• Smith System Trainer.
• Facilitated a smooth testing environment by addressing student inquiries and resolving issues promptly.
• Trained new drivers on operational procedures and best practices for exam administration.
• Conducted post-exam reviews to identify areas for process improvement and enhance future operations.

• DLP Graduate.
• Improved management skills by participating in rigorous training programs and workshops.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.
• Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
• Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
• Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
• Used company reports to analyze sales, gross profit and inventory activities.
• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Handled day-to-day customer or client questions via telephone or email.
• Implemented innovative marketing strategies to increase brand awareness and customer engagement.
• Assisted with onboarding of new employees by providing training and development resources.
• Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Mastered industry-specific software tools for efficient data analysis, reporting, and decision-making purposes.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established team priorities, maintained schedules and monitored performance.

• Motivated and trained employees to maximize team productivity.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Developed and deepened relationships with customers, vendors and internal stakeholders.
• Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
• Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Oversaw teams planning, implementing and realigning field and base operational strategies.
• Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
• Managed all aspects of administrative and personnel needs of ground supply operations.
• Prepared and delivered investigative reports and briefings.

- Supervises production of mobile offices from a fleet of over 1,500 TP & SP.

- Works with capacity planning tools to operate production more efficiently and safer.

- Builds damage Bill's and work orders on buildings coming back from "on rent".

- Manage 30 - 40 employees production on a daily bases.

- Hold safety morning meetings for OSHA reg., new safety policies and best practices.

- Reviews and implements Emergency Response Procedures with team regularly.

- Score 94% on safety score card for 2020.

- Implement current and new quality control procedures for all finish products.

- Write and cut P.Os for vendors and material as needed for production.

- Increase production by over 200% during a national acquisition.

- Track all employees time to find production deficiencies and create a leaner manufacturing process.

- Coach team leaders and helpers to be more efficient and safer.

- Review Contractors and Vendors P.Os and look for solutions on miss payments.

- Build platforms to establish a safer and more efficient work method.

- Build special projects in shop to have more control of inventory and production.

- Win 3rd place in the biken award or Mountain West.

• Assisted team members with troubleshooting and diagnostics.
• Installed new vehicle systems and components according to service orders and manufacturer instructions.
• Streamlined repair processes to ensure minimal downtime.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Demonstrated increased knowledge of company products and equipment.
• Facilitated maintenance team training procedures in alignment with company standards.
• Interacted daily with various company leaders, subcontractors, customers and city inspectors to complete construction projects.
• Loaded and unloaded building materials used for construction.
• Utilized forecasts to determine needed inventory.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Collected, analyzed and modeled data about sales trends and customer preferences.
• Implemented purchasing procedures that kept up with changing customer demands.
• Greeted store customers and discussed needs.
• Worked with store employees to present merchandise in an appealing manner.
• Prepare mobile offices for delivery
• Work with new and old plumbing/ fixtures in mobile offices.
• Installed new flooring, hung drywall, Int. And Exterior door, siding, Roofing, Running Gear and Paint.
• Operate tractor and fork lifts as needed.
• Track shop inventory, PPE and tools.

• Read and interpreted blueprints, sketches and specifications for the job.
• Maintained work areas in a neat fashion and equipment in good working order.
• Utilized welding equipment and other hand tools in the safest, most effective manner and according to manufacturer instructions.
• Supervised new apprentices, answering questions and providing feedback on work.
• Followed the approved process for assembly.
• Performed basic mathematical computations to accurately measure surfaces and calculate materials needed.
• Moved machinery using forklifts, cranes and hoists.
• Followed safe work practices instituted by the company.
• Followed blueprints to create products according to specifications.
• Inspected all welded projects to ensure they met the blueprint specifications.

• Packed items into appropriate containers for shipment.
• Operated equipment while observing standard safety procedures.
• Transported inventory items to appropriate locations.
• Reviewed inventory reports and activity to ensure correct documentation.
• Managed warehouse operations and verified proper shipment procedures.
• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
• Received and responded to customer requests via letter, email, telephone and in-person approaches.
• Oversaw logistics for [Type] projects with minimal input.

• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Ensured a safe working environment by following all safety procedures, policies and regulations.
• Assigned daily tasks to employees and monitored activity and task completion.
• Coached team members in techniques necessary to complete job tasks.
• Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.