Jordan Algeni

BOWLING GREEN,Florida

Summary

Proven leader in customer service and business development, worked toward enhanced customer loyalty and drove sales growth at Northeast Mountain Footwear. Leveraging teamwork and upselling skills, consistently met operational goals, fostering a results-driven environment. Expertise in inventory control and exceptional people skills supported a positive shopping experience, contributing to significant business success. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

Northeast Mountain Footwear

Sales Associate

05.2021 - 03.2024

Job overview

Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Engaged with customers to build rapport and loyalty.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Prepared merchandise for sales floor by pricing or tagging.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Answered customer questions about sizing, accessories, and merchandise care.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Managed returns, exchanges and refunds in accordance with store policy.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Built relationships with customers to encourage repeat business.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Provided exceptional services and pleasant shopping experiences to retail customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Managed efficient cash register operations.
Prioritized helping customers over completing other routine tasks in store.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.

St. Vincent De Paul Thrift Store

Assistant Manager

03.2016 - 04.2021

Job overview

Generated repeat business through exceptional customer service.
Supervised day-to-day operations to meet performance, quality and service expectations.
Handled cash accurately and prepared deposits.
Interacted well with customers to build connections and nurture relationships.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted in organizing and overseeing assignments to drive operational excellence.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Rotated merchandise and displays to feature new products and promotions.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted truck driver in transferring donations between vehicle and building.
Sorted and placed donations in appropriate containers.
Arranged transportation and communicated arrangements according to established protocols.
Managed interactions with donors and donation center personnel to achieve goals.

Education

State College of Florida, Manatee-Sarasota
Bradenton, FL

Associate of Arts from Graphic Design

04.2017

Skills

Inventory Control
Order Processing
Problem-Solving
Customer Service
Teamwork and Collaboration
Stocking and Receiving
Multi-tasking strength

Cash Handling
Shipment Processing
Display Setup
POS System Operation
Store Opening and Closing
Excellent people skills
Teamwork

Timeline