Jordan Allen
Chandler ,AZ
Summary
Driven by a proven track record at FedEx Office, I excel in staff supervision and customer relations, enhancing team productivity and client satisfaction. Leveraging skills in CRM and active listening, I've significantly improved service quality and operational efficiency, embodying a results-oriented approach with a keen attention to detail.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Fedex Office
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enhanced team productivity by streamlining operational processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
Lead Consultant
FedEx Office
05.2022 - 08.2023
- Optimized team performance through effective communication, training, and leadership techniques.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
- Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
- Oversaw digital imaging, scheduling and running production on full-service orders.
Receptionist
Family Foot and Ankle Care
08.2020 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Checking Patients Insurance ensuring the plan is active and applicable to the appointment.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Server
Arizona Grand Resort
01.2018 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Justice Studies
Grand Canyon University
Phoenix, AZ12.2020
Certificate - Forensic Science
Chandler Gilbert Community College
Chandler, AZ05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Sales Strategies
- Customer Relationship Management (CRM)
- Active Listening
- Goal Setting
- Attention to Detail
Timeline
Assistant Manager
Fedex Office
08.2023 - Current
Lead Consultant
FedEx Office
05.2022 - 08.2023
Receptionist
Family Foot and Ankle Care
08.2020 - 03.2022
Server
Arizona Grand Resort
01.2018 - 10.2020
Bachelor of Science - Justice Studies
Grand Canyon University
Certificate - Forensic Science
Chandler Gilbert Community College