Jordan Allen
Painted Post
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Desk Team Leader
Wegmans Food Markets Inc.
02.2023 - Current
- Leads a team of 10 employees to operate the customer service department with high standards and provides incredible customer service..
- Maintains compliance with for store operations certifications with (certificates of liability, store Safemark certifications, liquor license, lottery commission license, etc.)
- Schedules based on budgeted 160 scheduling hours and makes adjustments according to business patterns.
- Coordinates with onboarding and new hire orientations.
- Actively listens to customer concerns and responds to find a balance between customer satisfaction and store profitability.
Community Engagement Manager
Wegmans Food Markets
02.2023 - Current
- Builds connections between Wegmans and local non-profits through donation requests and community events.
- Manages stores donation requests and responds to community needs while being conscientious of the annual Community Giving Budget.
- Plans and leads community events and employee engagement through volunteering for local non-profits.
- Creates annual community giving reports and presents to Division.
Service Team Leader
Wegmans Food Markets, Inc
10.2021 - 02.2023
- Oversees store and responsible for evening operations.
- Forecasting weekly business trends and builds and adjusts 1000-1250 hour schedule for all service area employees.
- Leads a team of 30-55 individuals
- Maintaining the perishable and culinary area of stores to ensure standards are in compliance within New York State.
- Leads and runs day to day operations of the E-commerce department and implements processes and procedures during store roll-out.
- Provides performance and coaching conversations to develop high performing individuals within the company to encourage career growth.
Front End Coordinator and Accounting Office
Wegmans Food Markets Inc.
12.2016 - 10.2021
- Organizing cashier placement for each business day.
- Assisting and troubleshooting any questions or concerns of both cashiers and customers.
- Maintaining the stores cash reserve for daily operations.
Education
Associate of Applied Science - Business Administration
Corning Community College
Corning, NY05-2020
Skills
Customer Service
Problem-Solving
Team Management
Community Engagment
Volunteer Organizing and Planning
Kronos
Versaic
Laborpro
Workday
Certification
Safemark Food Safety Certified Manager 2022-2027
Timeline
Service Desk Team Leader
Wegmans Food Markets Inc.
02.2023 - Current
Community Engagement Manager
Wegmans Food Markets
02.2023 - Current
Service Team Leader
Wegmans Food Markets, Inc
10.2021 - 02.2023
Front End Coordinator and Accounting Office
Wegmans Food Markets Inc.
12.2016 - 10.2021
Associate of Applied Science - Business Administration
Corning Community College
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