Jordan Allen
Customer Relations
Clinton Township,MI
Summary
Dedicated professional with over a decade of experience in customer service, data entry, accounting, title, and administration support. Skilled in public speaking, accurate logging of detailed information for each call, and providing exceptional service and data support. Proven track record of retaining customers through accurate information and thoughtful responses. Possessing transferable core skills that enable independent work delivery of practical solutions in a fast-paced virtual environment with a strong emphasis on quality and attention to detail. Enthusiastic, skilled, and reliable candidate seeking a position to leverage experience while meeting deadlines and supporting company objectives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Public Speaking
Kingdom Hall of Jehovah's Witnesses
- Current
- Public Speaking, attention to detail, accurate reading and research, punctuality for speaking events
Contact Center Advocate
Henry Ford Health
08.2024 - Current
- Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center.
- Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/ customers; follows established protocols for prescription request and/or messaging.
- Advocates on the caller/customer behalf to ensure their needs are met.
Student
Apple Developer Academy
08.2023 - 06.2024
Staff Accountant
Galco Industrial Electronics
11.2022 - 12.2022
Data Entry/Accounts Receivable
Lipari Foods
12.2021 - 05.2022
Closing Disclosure Associate
First American Title
05.2020 - 07.2021
Customer Service
Visiting Physicians
01.2014 - 12.2015
Copy and Print Associate
Staples
01.2011 - 12.2014
Education
Some College (No Degree) - Graphic Design
Macomb Community College
Warren, MISkills
- Experienced with Microsoft Office applications
- Project coordination
- Experienced in Swift programming
- Epic
- Title documentation expertise
- Accurate data entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Apple Developer Academy
Timeline
Contact Center Advocate
Henry Ford Health
08.2024 - Current
Apple Developer Academy
06-2024
Student
Apple Developer Academy
08.2023 - 06.2024
Staff Accountant
Galco Industrial Electronics
11.2022 - 12.2022
Data Entry/Accounts Receivable
Lipari Foods
12.2021 - 05.2022
Closing Disclosure Associate
First American Title
05.2020 - 07.2021
Customer Service
Visiting Physicians
01.2014 - 12.2015
Copy and Print Associate
Staples
01.2011 - 12.2014
Public Speaking
Kingdom Hall of Jehovah's Witnesses
- Current
Some College (No Degree) - Graphic Design
Macomb Community College
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