Jordan Alonso
Orlando,FL
Summary
Experienced in phone-based customer service for over 4 years, including 1 year in a call center setting. Successfully managed high-volume incoming calls, directed them to appropriate associates, and oversaw mail distribution and correspondence flow. Seeking a full-time position to utilize prior work experience and knowledge for making a positive contribution to an organization. References available upon request.
Overview
6
6
years of professional experience
Work History
Student Assistant
Miami Dade College, Padron Campus
2023.09 - 2024.08
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Assisted with research projects to provide accurate and relevant information to support decision-making.
- Provided clerical support, addressing routine, and special requirements.
- Ordered and stocked office supplies to maintain available resources.
Call Center Agent (contract)
My Home Doctor
2021.01 - 2022.01
- Made outbound calls to members on behalf of insurance to sell multiple programs
- Completed all paperwork in a timely, accurate and legible manner
- Troubleshot problems by communicating effectively and promptly to providers
- Scheduled appointments for ARNP (Advanced Registered Nurse Practitioner) to visit patients as part of a Wellness Program.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Attorney's Assistant
Law Offices of Alonso & Ali
2018.11 - 2020.12
- Responsible for answering high volume, incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence
- Requisition of supplies, travel arrangement support, as well as additional clerical duties
- Planned attorney's travel arrangements and assisted with calendar management
- Managed receptionist area by responding to telephone and in-person requests for information
- Maintained a safe, clean and orderly work environment
- Kept log of items received and delivered
- Obtained receipts, signed invoices and received payment for legal services rendered
- Complied with reporting requirements by completing all paperwork in a timely, accurate and legible manner
- Responsible for taking client requests in a detailed manner and forwarding information to attorney of record
- Completed all paperwork in a timely, accurate and legible manner
- Delivered documents, packages, and other items to business establishments
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Maintained official files for cases in conformity with SOPs.
- Entered data, electronic submissions, decisions and orders into electronic filing system.
Education
Associate of Arts - Business Accounting
Miami Dade College
Miami, FL09.2024
Skills
- Administrative Support
- Data organization
- Document processing
- Computer Skills
- Call Management
- Complaint resolution
- Account Management
- Excellent communication abilities
- Patient care understanding
Accomplishments
Miami Dade College Dean's List 2023
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Student Assistant
Miami Dade College, Padron Campus
2023.09 - 2024.08
Call Center Agent (contract)
My Home Doctor
2021.01 - 2022.01
Attorney's Assistant
Law Offices of Alonso & Ali
2018.11 - 2020.12
Associate of Arts - Business Accounting
Miami Dade College
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