Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
16
16
years of professional experience
Work History
Sales Representative
Travel and Leisure
01.2024 - Current
Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Increased sales revenue by identifying and targeting high-potential accounts.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Conducted specialized group presentations to educate customers on features, benefits, and competitive advantages.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
General Manager
Driftwood Restaurant and Lounge
09.2015 - 11.2023
Received 2018 Customer service award from CB Chamber of Commerce and 2021 Business member of the year award.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations with vendors.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Fat Dog Pizza
04.2009 - 12.2014
Optimized operational efficiency through process improvement initiatives, reducing costs while maintaining quality standards.
Established strong business relationships with vendors, resulting in improved pricing and contract terms.
Controlled costs to keep business operating within budget and increase profits.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Maximized performance by monitoring daily activities and mentoring team members.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assisted in recruiting, hiring and training of team members.