Jordan Amaro
Encino,CA
Summary
Results-driven professional with extensive experience in team leadership and project management, currently overseeing two successful car wash operations while developing a third location. Proven expertise in software applications including Rhino 7, Revit, and Adobe Illustrator enhances design and operational efficiency. Strong mathematical skills contribute to effective data analysis and decision-making. Committed to delivering exceptional customer service through comprehensive management practices.
Overview
4
4
years of professional experience
Work History
Juanitos Car Wash
Manager/Owner
Encino, California
03.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Juanitos Car Wash
Manager/Owner
Culver City, California
01.2023 - Current
- Earned recognition from supervisors for exceptional performance in customer engagement.
- Achieved higher customer contentment via inventive resolutions to issues.
- Proposed actionable insights leading to improved collaboration.
- Utilized effective people skills to approach and converse with customers.
- Adhered to schedules and completed assignments promptly.
- Promoted cooperative work setting through effective colleague support and guidance.
- Aided in resolving customer concerns, boosting satisfaction levels.
El Pollo Loco
Manager
Reseda, California
03.2021 - 05.2021
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Balanced daily transactions on a computerized point-of-sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed customer payments quickly and returned exact change and receipts.
- Stocked shelves with merchandise when needed.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Architecture - Architecture
Woodbury University
Burbank, CA06-2027
High School Diploma -
High Tech Los Angeles
Van Nuys06-2022
Skills
- Architectural design
- 3D modeling
- Expertise in Building Regulations
- Project management
- Client relations
- Time management
- Team collaboration
- Analytical thinking
- Project planning
- Rhino 7
- Revit
- Adobe Illustrator
- Excel
- Customer service
- Organizational skills
Affiliations
- I own two carwash's working on my third
- successfully have managed each carwash
- excel in mathematics
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Deans list in 2023
- Mathematics awards all throughout Highschool
- Honors mathematics as a freshman through Highschool
- Won third place in an art competition for the state.
- Spelling Bee champ two years in a row in highschool
Timeline
Juanitos Car Wash
Manager/Owner
03.2024 - Current
Juanitos Car Wash
Manager/Owner
01.2023 - Current
El Pollo Loco
Manager
03.2021 - 05.2021
Bachelor of Architecture - Architecture
Woodbury University
High School Diploma -
High Tech Los Angeles
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