Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Amoako-Afriyie

Katy,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience

Work History

Manager

Parah Simms LLC
Katy, TX
01.2021 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Understood and followed oral and written directions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Entered time and attendance logs in preparation for payroll.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Home Health Caregiver

Sharon Moten
Burke, VA
05.2023 - 01.2024
  • Built strong and trusting rapport with clients and loved ones.
  • Followed care plan and directions to administer medications.
  • Approached clients and engaged in conversation through the use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with clients requests and answered questions to improve satisfaction.
  • Administered medications as directed and documented medication administration in accordance with established policies and procedures.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting relationship with patients to facilitate smooth, quality care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Responded quickly and appropriately to emergency situations involving assigned patients.

Team Leader

Chic-Fil-A
Springfield, VA
07.2019 - 03.2020
  • Implemented changes in response to changing business needs or customer demands.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Planned and completed group projects, working smoothly with others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Identified needs of customers promptly and efficiently.

Education

Business Administration And Management

Lone Star College System
Spring, TX
06-2025

Old Dominion University
Norfolk, VA

Skills

  • Critical thinking
  • First aid and CPR-certified
  • Interpersonal skills
  • Problem-solving
  • Collaboration skills
  • Assertiveness
  • Adaptability
  • Organizational skills

Timeline

Home Health Caregiver

Sharon Moten
05.2023 - 01.2024

Manager

Parah Simms LLC
01.2021 - Current

Team Leader

Chic-Fil-A
07.2019 - 03.2020

Business Administration And Management

Lone Star College System

Old Dominion University

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Jordan Amoako-Afriyie