Jordan Anderson
South Jordan
Summary
Dynamic leader with a proven track record at Midas Creek Home Health, where I enhanced patient satisfaction and staff performance. Skilled in compassionate leadership and multitasking, I excel in building relationships and implementing effective training programs. My adaptability and problem-solving abilities have significantly improved team efficiency and patient care outcomes.
Overview
19
19
years of professional experience
Work History
Homemaker
Stay At Home Mom
07.2015 - Current
- I have found being the main care taker of my family and manager of my home to be highly rewarding.
CNA Supervisor
Midas Creek Home Health
02.2009 - 07.2015
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Streamlined communication between CNAs, supervisors, and other healthcare professionals to optimize patient care.
- Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
- Assisted in hiring qualified candidates for CNA positions, contributing to a skilled workforce.
- Increased overall patient satisfaction through diligent monitoring of CNAs'' adherence to best practices.
- Collaborated with interdisciplinary teams to create comprehensive patient care plans that addressed individual needs.
Call Center Representative
WorldMark by Wyndham
01.2007 - 02.2009
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
- Utilized sales techniques to build customer interest and close sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Nanny
Heath & Marissa Jones
08.2005 - 02.2007
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for the children.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Education
No Degree - General Education
Salt Lake Community College
Salt Lake City, UTSkills
- Compassionate Leadership
- Teamwork and Collaboration
- Excellent Communication
- Multitasking
- Reliability
- Relationship Building
- Training and mentoring
- Problem-solving abilities
- Self Motivation
- Interpersonal Skills
- Adaptability
Timeline
Homemaker
Stay At Home Mom
07.2015 - Current
CNA Supervisor
Midas Creek Home Health
02.2009 - 07.2015
Call Center Representative
WorldMark by Wyndham
01.2007 - 02.2009
Nanny
Heath & Marissa Jones
08.2005 - 02.2007
No Degree - General Education
Salt Lake Community College