Jordan Anderson
Milford,IA
Summary
Dedicated professional with a strong work ethic and proven ability in customer service and problem-solving. Expertise in complaint handling and CRM software usage. Committed to enhancing customer satisfaction and team performance.
Overview
10
10
years of professional experience
Work History
Associate Assembler
Indian Motorcycle LLC
Spirit Lake, IA
01.2026 - Current
- Assembled motorcycle components using hand tools and automated machinery.
- Followed safety protocols to maintain a secure work environment.
- Inspected assembled parts for quality assurance and compliance standards.
- Trained new employees on assembly processes and safety measures.
Kitchen Shift Leader
Caseys General Stores Inc
Spencer, IA
06.2025 - 01.2026
- Trained and mentored team members on food preparation techniques and service excellence.
- Supervised kitchen operations, ensuring compliance with food safety and sanitation standards.
- Enhanced workflow efficiency by optimizing kitchen layout and equipment usage.
- Coordinated inventory management to maintain stock levels and minimize waste.
Team Member
McDonald's
Spencer, IA
03.2025 - 08.2025
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Assisted in food preparation, following recipes and portion control guidelines for consistency.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Gulp Molder Technician
Pure Fishing
Spirit Lake, IA
03.2024 - 03.2025
- Operated molding machines to produce high-quality fishing products.
- Monitored production processes to ensure compliance with quality standards.
- Assisted in troubleshooting machine malfunctions and implemented corrective actions.
- Trained new team members on safe operating procedures and equipment usage.
Kitchen Staff Member
Caseys General Stores Inc
Fulda, MN
06.2023 - 03.2024
- Prepared and assembled food items according to company standards and safety guidelines.
- Operated kitchen equipment efficiently, minimizing downtime during peak hours.
- Collaborated with team members to streamline food preparation processes and improve service speed.
- Maintained cleanliness of kitchen areas, ensuring compliance with health regulations.
Energy Consultant
Vitl Solar
Virginia Beach, VA
08.2022 - 04.2023
- Developed tailored energy solutions for residential and commercial clients.
- Conducted comprehensive energy audits to identify efficiency opportunities.
- Analyzed client energy consumption data to recommend cost-saving measures.
- Educated clients on renewable energy technologies and financing options.
- Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
Customer Service Representative
Capital Services LLC
Sioux Falls, SD
09.2020 - 07.2022
- Resolved customer inquiries using CRM software, enhancing service response times.
- Trained new team members on customer service protocols and system navigation.
- Developed solutions for complex issues, increasing first-contact resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Restaurant General Manager
Pizza Hut
Brookings, SD
01.2019 - 09.2020
- Directed daily operations to ensure high-quality service and customer satisfaction.
- Oversaw financial management, including budgeting and cost control measures.
- Developed and implemented training programs for new staff to enhance team performance.
- Managed inventory levels to optimize supply chain efficiency and minimize waste.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Staff Trainer
Culvers
Brookings, SD
05.2017 - 05.2019
- Developed training materials to enhance staff knowledge of operational procedures and customer service standards.
- Led onboarding sessions for new employees, ensuring smooth integration into team culture and expectations.
- Implemented continuous improvement strategies that streamlined training processes and increased overall staff performance.
- Conducted regular performance evaluations to assess employee skills and identify areas for development and growth.
Direct Support Professional
Advance
Brookings, SD
02.2016 - 03.2017
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Assisted in developing personalized care plans, ensuring alignment with clients' needs and preferences.
- Monitored clients' progress, documenting changes and advocating for necessary adjustments in support strategies.
- Trained new staff on protocols and best practices, fostering a collaborative care environment.
Education
Bachelor of Science - Physics And Psychology
South Dakota State University
Brookings, SDSkills
- Assembly techniques
- Mechanical troubleshooting
- CRM software usage
- Customer service
- Complaint handling
- Problem-solving
- Strong work ethic
- Empathetic communication
Timeline
Associate Assembler
Indian Motorcycle LLC
01.2026 - Current
Kitchen Shift Leader
Caseys General Stores Inc
06.2025 - 01.2026
Team Member
McDonald's
03.2025 - 08.2025
Gulp Molder Technician
Pure Fishing
03.2024 - 03.2025
Kitchen Staff Member
Caseys General Stores Inc
06.2023 - 03.2024
Energy Consultant
Vitl Solar
08.2022 - 04.2023
Customer Service Representative
Capital Services LLC
09.2020 - 07.2022
Restaurant General Manager
Pizza Hut
01.2019 - 09.2020
Staff Trainer
Culvers
05.2017 - 05.2019
Direct Support Professional
Advance
02.2016 - 03.2017
Bachelor of Science - Physics And Psychology
South Dakota State University