Jordan Andros
Davenport,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Coordinator and Trainer
Dinoland U.S.A, Disney's Animal Kingdom Theme Park
05.2023 - Current
- Deescalating Guest situations, varying in urgency, by maintaining a calm, empathetic, and understanding demeanor.
- Managing the retail sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintaining accurate records of all sales activities, including daily variances, cash management, returns, exchanges, and customer communications.
- Reviewing sales performance data regularly to identify areas for improvement and implement corrective actions when needed through daily meetings, and one-on-one feedback.
- Streamlining several key responsibilities for the operation, including supply ordering, area safety team champion, advising College Program interns for the area, team communications, and Daily Coordinator Time Plans.
- Introducing and training new Coordinators, Leaders, and Proficient Coordinators to the daily responsibilities and processes of being in a Coordinator role
Proficient Sales Coordinator and Trainer
Disney's Boardwalk Inn, Walt Disney World Resort
08.2022 - 05.2023
- Assisting Guests on property by providing recommendations based on their concerns, and interests with a personalized experience.
- Utilized resources and company knowledge to aid both Guests and Cast members
- Resolved workplace conflict to produce positive and safe outcomes
- Managed daily schedules and tasks to ensure efficiency within the workplace
- Brainstormed with a team to create a safe and efficient workspace, as well as new and creative informational boards.
Disney College Program Participant
Disney's Old Key West Resort, Walt Disney World Resort
08.2021 - 07.2022
- Proficient Sales Coordinator, Trainer, and frontline Sales Cast Member at Disney's Old Key West Resort during program, and gained Food Safety and Responsible Vendor and Tobacco Training
- Recommended merchandise to Guests
- Provided stocked and organized sales floor of many locations daily
- Utilized CDS, Lilo, HotSOS, and other programs to ensure an efficient operation, as well as to communicate concerns with other lines of business
- Introduced new Cast Members to the location and educated them on company policies and expectations to create a comfortable and inclusive environment.
Administrative Intern
VOXX International, Hauppauge, NY
03.2019 - 08.2019
- Worked with a team of interns in an office setting to implement team goals of customer satisfaction from resolving client concerns to shipment issues
- Submitted data on new and incoming shipments from international and domestic branches.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
Education
Master of Science - Marketing
Southern New Hampshire University
Hooksett, NH12.2026
Skills
Handling Complaints
Cash Handling and Reconciliation
Problem Anticipation and Resolution
Adaptable to Changing Demands
Customer Communication
Analytical Thinking
Sales strategy development
Managerial skills
Goal-oriented mindset
Issue Resolution
Coaching skills
Schedule Management
Exceptional leader
Customer Service
Relationship Building
Complex Problem-Solving
Staff Training
Decision-Making
Timeline
Sales Coordinator and Trainer
Dinoland U.S.A, Disney's Animal Kingdom Theme Park
05.2023 - Current
Proficient Sales Coordinator and Trainer
Disney's Boardwalk Inn, Walt Disney World Resort
08.2022 - 05.2023
Disney College Program Participant
Disney's Old Key West Resort, Walt Disney World Resort
08.2021 - 07.2022
Administrative Intern
VOXX International, Hauppauge, NY
03.2019 - 08.2019
Master of Science - Marketing
Southern New Hampshire University
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