Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jordan Arroyo

Winter Park,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Sales Account Specialist

Winter Park Motorcars
Winter Park, FL
06.2023 - Current
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Negotiated contracts and closed agreements to maximize profits.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Inside Sales Account Representative

Extended Stay America, ESA
Orlando, FL
01.2023 - 06.2024
  • Generated leads through networking contacts, cold calling prospects.
  • Collaborated with internal teams to identify areas of improvement in customer relations processes.
  • Resolved customer complaints in a timely manner according to established protocols.
  • Provided feedback on customer service issues to improve overall experience.
  • Followed up on pending orders and inquiries in a timely manner.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Researched customer needs and preferences to identify opportunities for new business.

Licensed Health Insurance Agent

UnitedHealth Group
Orlando, FL
09.2020 - 12.2022
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
  • Adhered to health and prescription insurance products, delivery systems and claims systems
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Attended company-sponsored gatherings to speak to community groups on healthcare coverage and long term goals.
  • Conducted fact-finding assessments to create sales presentations for client engagement.
  • Calculated premiums and established payment methods.
  • Processed changes in insurance policies and periodically reassessed client needs.

Licensed Health Insurance Agent

USHADVISORS
Orlando, FL
01.2019 - 07.2020
  • Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
  • Adhered to health and prescription insurance products, delivery systems and claims systems
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.

Inventory Specialist

Lambert Corporation
Orlando, FL
06.2019 - 02.2020
  • Participated in physical inventory counts to keep information accurate and current.
  • Coordinated inventory, stocking and ordering.
  • Performed scheduled inventory counts and supply audits.
  • Performed inventory cycle counting and identified discrepancies.
  • Entered information into system to update status reports.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Inspected incoming materials for damage.
  • Identified unproductive inventory for disposition, optimizing stock productivity.
  • Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
  • Monitored database system to prepare and deliver customer orders on time.

Operations Supervisor

Southeast Brokerage
Orlando, FL
01.2016 - 01.2019
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Engaged with existing and potential clients to gain insight into needs.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Managed scheduling, training and inventory control.
  • Motivated and evaluated personnel for performance improvement and goal achievement.

Seasonal Sales Associate

Under Armour, Inc
Orlando, FL
06.2018 - 12.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Seasonal Sales Associate

Kenneth Cole Productions, Inc
Orlando, FL
09.2017 - 12.2017
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Used technology resources to assist customers in locating and selecting items.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.

Sales Associate

Stein Mart
Casselberry, FL
01.2016 - 06.2016
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.

Attractions Attendant

Universal Orlando Resort
Orlando, FL
02.2015 - 12.2015
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Pulled down safety bars and secured riders according to specified attraction details.

Education

Some College (No Degree) -

Valencia College
Orlando, FL

Skills

  • Account Management
  • Strategic Account Planning
  • Problem-Solving
  • Verbal and Written Communication
  • Customer Service
  • Insurance Sales Strategy
  • Service-Oriented
  • Insurance Program Analysis
  • Team Training and Development
  • Onboarding and Orientation
  • Administration and Reporting
  • Team Building
  • Recruitment and Hiring
  • Performance Evaluations
  • Technical Proficiency

Additional Information

  • Certifications and Licenses driver's , license 2-15 Resident Health & Life (Including Annuities & Variable Contracts) Agent License Present Additional Information

Timeline

Sales Account Specialist

Winter Park Motorcars
06.2023 - Current

Inside Sales Account Representative

Extended Stay America, ESA
01.2023 - 06.2024

Licensed Health Insurance Agent

UnitedHealth Group
09.2020 - 12.2022

Inventory Specialist

Lambert Corporation
06.2019 - 02.2020

Licensed Health Insurance Agent

USHADVISORS
01.2019 - 07.2020

Seasonal Sales Associate

Under Armour, Inc
06.2018 - 12.2018

Seasonal Sales Associate

Kenneth Cole Productions, Inc
09.2017 - 12.2017

Operations Supervisor

Southeast Brokerage
01.2016 - 01.2019

Sales Associate

Stein Mart
01.2016 - 06.2016

Attractions Attendant

Universal Orlando Resort
02.2015 - 12.2015

Some College (No Degree) -

Valencia College

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Jordan Arroyo