Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan A. Singer

Davenport,USA

Summary

Resourceful Club Concierge known for high productivity and efficient task completion. Specialize in guest relations, event coordination, and personalized service delivery. Excel in communication, problem-solving, and time management, ensuring exceptional experiences for club members. Emphasize adaptability and professionalism to thrive in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Lobby & Club Concierge Trainer

Walt Disney World Resorts
Lake Buena Vista, FL
06.2014 - Current
  • Provide excellent Guest Service by demonstrating the Five Key Basics
  • Exemplify knowledgeable skills for the Walt Disney World Parks and Resorts in ticketing and dinning reservations
  • Obtain active listening skills to communicate with fellow Cast and Guest
  • Demonstrate the ability to resolve Guest situations by taking ownership of the drawback
  • Monitor and oversee Cast training performance to promote them to succeed in their role
  • Provided exceptional Guest Service amenities and personalized welcome gifts during any occasion or recovery
  • Implemented a memorable and courteous ride to Guest while keeping safety as a top priority

Resort Lead Concierge Coordinator

Renaissance Hotel 57
New York City, New York
10.2013 - 05.2014
  • Managed Guest arrival experience and had personalized agenda for each arrival for dinning, entertainment and tours
  • Ran 182 rooms for private full Guest service by providing club lounge set up along with offering dietary and allergy free offerings
  • Developed and maintained resources to ensure that hotel Guest receive up-to-date information on a broad variety of activities and events

Front Desk Guest Service Agent & Department Trainer

Hilton Orlando Bonnet Creek
Orlando, FL
03.2012 - 09.2013
  • Assisted with training new Front Desk Agents to perform at a high level of Guest service and arrival experiences
  • Achieved and marketed Hilton Honor enrollments on a monthly basis to increase company sales and returns
  • Developed a Welcome Back Project to ensure a Guest’s survey to be heavily monitored to ensure repeat Guest
  • Set-up Front Desk analysis for success by demonstrating key elements and mentoring trainees

Education

Hospitality and Tourism Management -

Broward College
Davie, FL
01.2008

Skills

  • LILO
  • A la carte
  • My Disney Experience
  • The HUB
  • My Magic
  • Microsoft Office
  • Lightning Lane/Premier Passes
  • Guest Service Suites
  • Service and dispatch trained
  • Marketing
  • Public Speaking
  • Persuasion

Timeline

Lobby & Club Concierge Trainer

Walt Disney World Resorts
06.2014 - Current

Resort Lead Concierge Coordinator

Renaissance Hotel 57
10.2013 - 05.2014

Front Desk Guest Service Agent & Department Trainer

Hilton Orlando Bonnet Creek
03.2012 - 09.2013

Hospitality and Tourism Management -

Broward College

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