Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Licenses
Languages
Timeline
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Jordan Atencio

Orlando,FL

Summary

Accomplished Security Manager with a proven track record at Hdk Security, enhancing facility safety and reducing incidents through advanced surveillance and risk assessment. Expert in crisis management and team leadership, I excel in developing comprehensive security strategies and fostering professional growth within teams. My adaptability and investigative skills ensure robust protection and incident resolution.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Protection Officer

Wolf Grey Defense
11.2016 - Current
  • Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships.
  • Conducted regular safety drills for staff and visitors, promoting preparedness and awareness of emergency procedures.
  • Trained new Protection Officers on company policies, standard operating procedures, and best practices for effective security operations.
  • Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
  • Supported event planning teams with risk assessments and tailored security plans to ensure the safety of all attendees.
  • Managed crisis situations calmly under pressure while directing appropriate actions during emergency responses.
  • Contributed to a positive work environment by fostering teamwork among officers and promoting professional growth opportunities.
  • Conducted security audits to identify vulnerabilities.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Built strong relationships with clients, fostering trust and confidence in the ability to provide exceptional security services.
  • Collaborated effectively with fellow bodyguards and security personnel, providing seamless coverage for clients during events or public appearances.
  • Provided discreet protection services, allowing clients to conduct business without unnecessary interruptions or distractions.
  • Adapted quickly to changing circumstances or unforeseen challenges while providing personal protection services for clients.

Security Account Manager

Garda Security
07.2023 - 11.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
  • Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
  • Negotiated contracts with vendors, securing cost-effective solutions for clients'' unique security needs.
  • Increased security awareness by conducting regular training sessions for client employees.
  • Mentored junior staff members, fostering an environment of professional growth and development.
  • Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
  • Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
  • Maintained high levels of client retention by consistently delivering exceptional service and results.
  • Coordinated special events requiring additional personnel or equipment resources.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Kept team compliant with security protocols and appearance standards.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Investigated incidents and wrote reports.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Coordinated protective service operations with other emergency response agencies.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
  • Responded swiftly to security incidents and effectively resolved security issues.

Security Manager

Hdk Security
08.2011 - 12.2023
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Kept team compliant with security protocols and appearance standards.
  • Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
  • Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
  • Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
  • Investigated incidents and wrote reports.
  • Coordinated protective service operations with other emergency response agencies.
  • Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
  • Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
  • Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
  • Improved response time to incidents by developing effective communication protocols within the security team.
  • Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
  • Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
  • Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.

Security Assistant

Loews Hotels
04.2019 - 07.2023
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
  • Streamlined communication between security team members, resulting in improved coordination during critical incidents.
  • Collaborated with law enforcement agencies to share information and improve overall security efforts.
  • Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
  • Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
  • Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
  • Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
  • Ensured safe environment for staff and visitors, checking IDs and managing access control systems.

Education

High School Diploma -

El Redentor
Orlando, FL

Skills

  • Workplace safety
  • Residential security
  • Travel security
  • Self-defense techniques
  • Executive protection
  • Event security
  • Technical surveillance
  • Access control
  • Counter surveillance
  • Personal security
  • Incident management
  • Surveillance detection
  • Asset protection
  • Security planning
  • Close protection
  • Firearms proficiency
  • Investigative skills
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Time management abilities
  • Adaptability
  • Written communication
  • Personnel management
  • Crisis management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Security Management Certificate
  • First Aid Certification
  • CPR/AED Certification
  • Certified Protection Professional

Licenses

Class D state license

Professional pyrotechnics license

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Security Account Manager

Garda Security
07.2023 - 11.2024

Security Assistant

Loews Hotels
04.2019 - 07.2023

Protection Officer

Wolf Grey Defense
11.2016 - Current

Security Manager

Hdk Security
08.2011 - 12.2023

High School Diploma -

El Redentor

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Jordan Atencio