Jordan Atkinson
Round Rock ,TX
Summary
Hardworking Lube Technician with impressive vehicle maintenance knowledge and strong work ethic. Trained and mentored all new employees. High-level mechanical, organizational and communications skills enabled achievement of desired results in fast-paced environment. Complete full restorations of vehicle systems by employing testing, repair and replacement skills. Specialize in Volkswagen vehicles, including Atlas and Passat. Skilled at inspecting issues, estimating costs and building relationships with customers. Offering 2 years of related experience and desire to positively impact business operations with hardworking and dependable attitude.
Overview
8
8
years of professional experience
Work History
Sales Associate
Finish Line
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Machinist
Texas Speed And Performance
07.2023 - Current
- Removed components and completed repairs or installed new replacements
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Manually set up machinery, lathes, and grinders.
- Operated drill presses, lathes and milling machines to produce required parts.
Warehouse Associate
Don Hewlett Warehouse
03.2023 - 07.2023
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Processed and restocked returns.
- Coordinated storage locations and product movements.
- Updated computer tracking system with latest product movements.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Delivered employees and materials to job sites daily.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Obtained customer signatures to complete and process paperwork.
- Checked in with dispatch service and updated with current location.
Parts Sales Associate
Hewlett Volkswagen
09.2022 - 03.2023
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Researched vehicles and parts via physical catalogs and electronic means.
Automotive Lube Technician
Street Volkswagen
05.2016 - 07.2022
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Computed and recorded totals and transactions using time.
- Kept shop areas neat, clean and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Checked fluids, tires, brakes and other systems as part of 28-point inspection.
- Worked alone or in team-based systems to complete up to 40 oil changes each day.
- Suggested additional services to customers in order to meet upsell goals.
- Used impacts to dismount and mount tires to perform air checks, rotations and rebalances.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
Resident Advisor
South Plains College
08.2020 - 12.2020
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Assisted students in handling tough situations to resolve problems.
- Maintained individual records of emergency contacts and administrative support documentation for students.
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
Cashier
Toot N Totum
10.2019 - 04.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Student Teacher
Amaricorps, Amarillo Isd
08.2015 - 05.2016
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Stood in for teachers, checking lesson plans to provide consistent teaching to students.
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
- Had one-on-one sessions with struggling students to increase classroom GPAs and individual student success.
- Helped teachers decorate and organize classrooms with age-specific decor and organization prior to classes starting
- Assessed and looked after several students by working closely with staff and efficiently planning and coordinating work
Education
Associate of Arts - Liberal Arts And General Studies
South Plains College
Levelland, TX12.2020
Skills
- Critical Thinking
- Customer Relations
- Computerized Diagnostics
- Documentation Skills
- Inspecting Vehicles
- Maintenance Requirements
- Dealership and Factory Standards
- Verbal and Written Communication
- Vehicle Inspection and Maintenance
- Parts Sales and Upselling
- Tire Rotations
- Brakes and Tires
- Automotive Maintenance
- Ordering Parts
- Repair Cost Estimation
- Gasket Replacements
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved diagnosis which led to completed cars.
- Supervised team of 8 staff members.
- Achieved 80hrs by introducing xtime for oil changes.
Timeline
Sales Associate
Finish Line
10.2023 - Current
Machinist
Texas Speed And Performance
07.2023 - Current
Warehouse Associate
Don Hewlett Warehouse
03.2023 - 07.2023
Parts Sales Associate
Hewlett Volkswagen
09.2022 - 03.2023
Resident Advisor
South Plains College
08.2020 - 12.2020
Cashier
Toot N Totum
10.2019 - 04.2020
Automotive Lube Technician
Street Volkswagen
05.2016 - 07.2022
Student Teacher
Amaricorps, Amarillo Isd
08.2015 - 05.2016
Associate of Arts - Liberal Arts And General Studies
South Plains College
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