Jordan Badden
Vancouver
Summary
Dynamic and results-driven professional with a passion for increasing leaders' capabilities, enhancing operational performance, and fostering a positive associate experience. Committed to driving excellence in leadership development through strategic planning, collaboration, and innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager
Banfield Pet Hospital
06.2023 - Current
- Exemplified the Five Mars Principles in daily hospital operations and team management.
- Managed daily practice operations in a highly successful hospital, and fostered an engaging work environment for over 20 associates and doctors.
- Developed and implemented leadership programs to enhance associate skills and career growth.
- Optimized hospital metrics to meet or exceed annual expectations.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Collaborated with the other hospital leaders to evaluate and enhance operational effectiveness.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Shift Lead
Banfield Pet Hospital
05.2022 - 06.2023
- Trained and mentored new employees to maximize team performance.
- Ensured alignment with hospital goals and metrics, adjusting team schedules to optimize performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Veterinary Assistant
Banfield Pet Hospital
07.2018 - 05.2022
- Assisted doctors with diagnostics, anesthesia, and dental procedures while ensuring exceptional patient care.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Effectively communicated with clients, providing education and empathetic support.
Education
Bachelor of Science - Animal Science
Oregon State University
Corvallis, OR06-2018
Skills
- Expertise in leadership development
- Self-motivated, action-oriented, and skilled problem solver
- Resilient leader and collaborative team player
- Calm and effective in high-pressure situations
- Committed to creating an inclusive and safe work environment
- Strong understanding of medical terminology and procedures
- Exceptional communication and facilitation skills, both in-person and virtual
Certification
Licensed Veterinary Technician
- Achieved licensure through Banfield’s bLicensed program
- Active since May 18, 2023
Timeline
Practice Manager
Banfield Pet Hospital
06.2023 - Current
Shift Lead
Banfield Pet Hospital
05.2022 - 06.2023
Veterinary Assistant
Banfield Pet Hospital
07.2018 - 05.2022
Licensed Veterinary Technician
- Achieved licensure through Banfield’s bLicensed program
- Active since May 18, 2023
Bachelor of Science - Animal Science
Oregon State University
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