Jordan Baker
Tracy,CA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
4
4
years of professional experience
Work History
Operations Manager
Zealigent Logistics Inc.
Livermore, CA
12.2021 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cleaning Crew Member
Al's Mobile Fleet Wash
Sacramento, CA
04.2020 - 11.2021
- Performed detailed cleaning of interior and exterior components of vehicles using a variety of materials and tools.
- Washed exterior surfaces using special soaps and high-pressure water hoses.
- Conducted routine maintenance checks on equipment used during detailing process.
Education
Bachelor of Arts - Business Administration and Management
Luther College
Decorah, IA03-2020
Skills
- Business Development
- Data Analysis
- Policies and procedures implementation
- Team Building/Leadership
- Logistics Management
- Problem-Solving
- Workflow Optimization
Accomplishments
- Delivery Service Partner of the Month - Station Level (five consecutive times)
- Delivery Service Partner of the Month - Regional Level (four consecutive times)
Timeline
Operations Manager
Zealigent Logistics Inc.
12.2021 - Current
Cleaning Crew Member
Al's Mobile Fleet Wash
04.2020 - 11.2021
Bachelor of Arts - Business Administration and Management
Luther College