Jordan Bankston
Retail, Sales Associate, Customer Sales Representative, Supervisor
Keene,TX
Summary
I have held four different jobs due to military relations. I have held three different sorts of customer service positions as well as a librarian position. My first job was at JCPenney, and I ended up working at Hobby Lobby while attending Northeast Lakeview College full-time. When I went to Washington State, I obtained my third job working at the Exchange in electronics and Class Six. I currently work in the American Heritage Center of the Chan Sung Library at Southwestern Adventist University, which was my previous position. All of this has allowed me to meet new types of individuals, establish connections for the future, and polish my interpersonal skills.
Overview
6
6
years of professional experience
4
4
year of post-secondary education
Work History
Librarian Assistant
Southwestern Adventist University
Keene, TX
08.2021 - Current
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Maintained circulation desk for lending periodicals and books to patrons.
- Safeguarded library book and periodical inventory.
- Mentored library volunteers and coordinated work assignments.
- Placed books on proper shelves when returned to circulation.
Sales Representative, Tech Representative
Target
Lakewood, WA
05.2022 - 08.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Trained and mentored new sales representatives.
Customer Sales Representative, Supervisor
JCPenney
San Antonio, TX
06.2018 - 09.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Technical Consultant
Exchange
Lakewood, WA
02.2021 - 08.2021
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Presented business leaders with ROI estimations to drive project planning.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Enhanced and reconstructed computer systems to increase efficiency.
- Improved systems with addition of new features and infrastructure.
- Maintained authoritative knowledge through continued education and ongoing training.
Sales Associate, Cashier
Hobby Lobby
San Antonio, TX
08.2019 - 11.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Answered questions about store policies and addressed customer concerns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Helped customers complete purchases, locate items and join reward programs.
- Engaged with customers to build rapport and loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Psychology
Southwestern Adventist University
Keene, TX 08.2021 - Current
Skills
Account servicing
undefinedTimeline
Sales Representative, Tech Representative
Target
05.2022 - 08.2022
Librarian Assistant
Southwestern Adventist University
08.2021 - Current
Bachelor of Science - Psychology
Southwestern Adventist University
08.2021 - Current
Technical Consultant
Exchange
02.2021 - 08.2021
Sales Associate, Cashier
Hobby Lobby
08.2019 - 11.2020
Customer Sales Representative, Supervisor
JCPenney
06.2018 - 09.2021
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