Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Barbee

Summary

Dynamic HVAC specialist with extensive experience at Air Systems, excelling in equipment installation and customer service. Proven ability to enhance customer satisfaction through effective problem-solving and collaboration. Skilled in ductwork fabrication and committed to safety, ensuring high-quality installations and maintenance while fostering strong client relationships. extensive experience with maintaining and operating client information and organizing/ communicating effectively to insure customer retention. Experience in problem solving insuring customer satisfaction that align with company values.

Overview

17
17
years of professional experience

Work History

HVAC Assistant/HVAC Installer

Air Systems
02.2024 - 04.2025
  • Traveled to job sites for both scheduled and emergency appointments.
  • Installed new equipment in multiple customer locations.
  • Cleared work sites of hazardous items.
  • Followed safety protocols on job sites.
  • Maintained detailed installation records for customer and company use.
  • Followed safety protocols and best practices for installation, maintenance, or repair work..
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.

HVAC Assistant/HVAC Installer

Air Systems
06.2015 - 11.2017
  • Maintained safe work environments by adhering to strict safety protocols and guidelines.
  • Enhanced customer satisfaction by quickly addressing and resolving any technical issues or concerns.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Filled out detailed work orders for each job completed.
  • Set up ladders and other access equipment.
  • Maintained tools and equipment in good working condition.
  • Operated variety of power tools and hand tools.
  • Answered customer questions and helped resolve various concerns.

Receptionist

St. Lukes Capital City Family Medicine
09.2014 - 06.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

HVAC Assistant/HVAC Installer

Air Systems
01.2012 - 09.2014
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
  • Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
  • Exemplified professionalism at all times when interacting with clients, colleagues, and supervisors to maintain a positive company reputation.
  • Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
  • Insured that customers information is properly filed to insure efficiency in day to day operations.
  • operated and maintain contact with customers, insuring scheduling met their and the company's needs insuring satisfactory calls and maintaining customer retention.

Customer Service Specialist

St Lukes Patient Financial
04.2008 - 01.2012
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Managed financial solutions for customers insuring proper payments. While managing insurance coverage is met.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Education

Meridian Academy
Meridian, ID

Skills

  • Ductwork fabrication
  • Equipment installation
  • Customer focused
  • Adaptable
  • Maintenance scheduling
  • Microsoft office proficient
  • Focused on safety
  • Team collaboration
  • Blueprint reading
  • Quality assurance
  • Process improvement
  • Customer education
  • Excellent problem solver

Timeline

HVAC Assistant/HVAC Installer

Air Systems
02.2024 - 04.2025

HVAC Assistant/HVAC Installer

Air Systems
06.2015 - 11.2017

Receptionist

St. Lukes Capital City Family Medicine
09.2014 - 06.2015

HVAC Assistant/HVAC Installer

Air Systems
01.2012 - 09.2014

Customer Service Specialist

St Lukes Patient Financial
04.2008 - 01.2012

Meridian Academy

Similar Profiles

CREATE PROFILE
Jordan Barbee