Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jordan Bates

Atlanta,United States

Summary

Logistics Manager with over 8 years of experience optimizing fulfillment processes and driving efficiency in high-paced environments. Demonstrates strong leadership and data analysis skills, with a proven track record of improving customer satisfaction through innovative inventory management strategies. Passionate about leveraging social media marketing expertise and project management skills to enhance operational outcomes and foster team collaboration.

Overview

8
8
years of professional experience

Work History

AREA MANAGER

Amazon Fulfillment Center
01.2020 - 10.2024
  • Executing team engagement and driving metrics to uphold and improve network standard level of efficiency in fulfillment processes.
  • Generating and forecasting shift plans to meet or exceed metric goals developed through operational shift planning (Amazon Fulfillment Engine - AFE).
  • Establishing staff training for department pathways to improve sales outcomes.
  • Calculating and auditing metrics within department to ensure progress and KPI targets are met.
  • Upholding Amazon standard of quality processes by maintaining inventory accuracy and improving streamline processes.
  • Spearheaded operational shift planning, driving fulfillment efficiency and meeting delivery timelines, resulting in improved customer satisfaction scores.

SALES ADVISOR

Hennes & Mauritz H&M Atlanta
07.2019 - 12.2019
  • Delivered exceptional customer service, driving sales through personalized styling advice. Managed inventory efficiently, ensuring product availability and store presentation.
  • Consistently exceeded sales targets by building strong customer relationships. Implemented effective visual merchandising strategies, boosting product visibility and sales.
  • Proposed and implemented creative solutions to enhance the shopping experience. Adapted quickly to new fashion trends, providing up-to-date style advice to customers.
  • Maintained meticulous store standards, ensuring a clean and organized shopping environment. Accurately processed transactions and managed cash handling responsibilities

PACKAGE HANDLER

United Parcel Service
06.2019 - 12.2019
  • Organizing fulfillment center associates in each designated area of the building while prioritizing customer shipments to ensure timely delivery.
  • Implemented streamlined inventory management processes, enhancing accuracy and reducing waste, leading to cost savings and operational improvements.
  • Ensured timely deliveries by efficiently loading and unloading diverse cargo types.
  • Enhanced delivery efficiency through precise logistics management and coordination.
  • Collaborated with drivers to optimize route planning, improving delivery accuracy.
  • Facilitated teamwork in high-pressure settings, boosting operational effectiveness.
  • Streamlined package handling, achieving significant reductions in transit times.

SALES ASSOCIATE

Belk Inc.
08.2018 - 05.2019
  • Helping department store customers navigate the sales floor (Polo Ralph Lauren Men's Department).
  • Carrying out business transactions such as consumer purchases and charge of Belk Reward Credit Card payments.
  • Organizing and handling the processing of inventory.
  • Displaying passion for retail merchandising and awareness of industry technology.

INTERNSHIP (SOCIAL MEDIA MARKETING)

Kiwanis Club of Montgomery/ Alabama National Fair
08.2018 - 05.2019
  • Writing, developing, and strategizing online content production and scheduling.
  • Collaborating with colleagues to manage social media promotions, coordinate advertisements, and increase social media engagement.
  • Creating and maintaining company social media pages and profiles.
  • Generating, editing, publishing, and sharing content daily (original text, images, video, and HTML).
  • Creating and implementing social media marketing plan and editorial calendar.
  • Tracking and analyzing analytics reports to gain insight on traffic, demographics, and effectiveness.

INTERNSHIP

Impact Church
05.2017 - 08.2017
  • Fulfilling the role as a regular employee and given tasks from every department in the office.
  • Working alongside the finance team, assisting in marketing and advertising promotional activities (e.g. social media, direct mail, and web).
  • Managing and updating church database.
  • Collecting quantitative and qualitative data from marketing campaigns and attending administrative meetings.

GROCERY CLERK

Publix Supermarket
05.2016 - 08.2016
  • Ensuring proper presentation of products in the assigned section of the store.
  • Keeping products fully stocked on every shelf.
  • Providing assistance to customers who are having trouble finding products around the store.

Education

BACHELOR OF SCIENCE - BUSINESS MANAGEMENT

Alabama State University
Montgomery, Al
05.2019

HIGH SCHOOL DIPLOMA -

Benjamin E. Mays High School
Atlanta, Ga
05.2015

COURSES - ENTREPRENEURSHIP AND SMALL BUSINESS MANAGEMENT, MANAGEMENT FINANCE, PRINCIPLES OF MANAGEMENT, INTERMEDIATE ACCOUNTING, BUSINESS COMMUNICATIONS, LEGAL ENVIRONMENT/BUSINESS LAW, ELEMENTS OF MARKETING, PRINCIPLES OF ECONOMICS, STATISTICS FOR BUSINESS

Alabama State University
Montgomery, Al

Skills

  • Leadership
  • Strategic Planning
  • KPI Management
  • Data Analysis
  • Forecasting
  • Social Media Marketing
  • Customer Service
  • Inventory Management
  • Project Management
  • Communication
  • Retail
  • Sales
  • Merchandising
  • Team Development
  • Operational Efficiency

Additional Information

Community Service Outreach

Feed the Homeless Ministry - Christian Youth Fellowship, Fountain of Hope Food Bank - Volunteer, Atlanta Ronald McDonald House Charities, Hosea Feed the Hungry

Organizations: 

  • Alabama State University Golden Ambassador Leadership and Service Program
  • Member of Kappa Alpha Psi Fraternity Incorporated
  • Collegiate 100 Member, American Marketing Association, ASU HPER Club
  • National Society of Leadership and Success Member

Timeline

AREA MANAGER

Amazon Fulfillment Center
01.2020 - 10.2024

SALES ADVISOR

Hennes & Mauritz H&M Atlanta
07.2019 - 12.2019

PACKAGE HANDLER

United Parcel Service
06.2019 - 12.2019

SALES ASSOCIATE

Belk Inc.
08.2018 - 05.2019

INTERNSHIP (SOCIAL MEDIA MARKETING)

Kiwanis Club of Montgomery/ Alabama National Fair
08.2018 - 05.2019

INTERNSHIP

Impact Church
05.2017 - 08.2017

GROCERY CLERK

Publix Supermarket
05.2016 - 08.2016

BACHELOR OF SCIENCE - BUSINESS MANAGEMENT

Alabama State University

HIGH SCHOOL DIPLOMA -

Benjamin E. Mays High School

COURSES - ENTREPRENEURSHIP AND SMALL BUSINESS MANAGEMENT, MANAGEMENT FINANCE, PRINCIPLES OF MANAGEMENT, INTERMEDIATE ACCOUNTING, BUSINESS COMMUNICATIONS, LEGAL ENVIRONMENT/BUSINESS LAW, ELEMENTS OF MARKETING, PRINCIPLES OF ECONOMICS, STATISTICS FOR BUSINESS

Alabama State University

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