Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jordan Benton

Covington,GA

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

TJX Companies, TJmaxx
Conyers, GA
06.2024 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Offered suggestions for additional items that may be of interest to customers.

Church Musician

Greater Love Fellowship Tabernacle
Conyers, GA
05.2024 - Current
  • Organized and led weekly choir rehearsals.
  • Played piano, organ, guitar and other instruments during church services.
  • Created musical arrangements for special services and events.
  • Led congregational singing of hymns and contemporary praise songs.
  • Coordinated with pastors to select appropriate music for worship services.
  • Accompanied vocalists in solo performances at church functions.
  • Composed original pieces of sacred music as requested by the pastor or congregation members.
  • Prepared and presented annual Christmas cantata or Easter pageant productions.
  • Scheduled guest musicians to perform at special services such as weddings or funerals.
  • Attended monthly staff meetings to discuss upcoming events requiring musical accompaniment or direction.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
  • Closely followed musical notation and conductor's instructions.
  • Assigned parts for choir concerts based on individual talents and contribution to overall sound quality.

Customer Support Specialist

Amazon
Atlanta, GA
11.2023 - 02.2024
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Created detailed reports on customer feedback for management review.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Identified areas of improvement in existing processes or procedures used for providing support services.
  • Assisted in developing training materials related to new products or services being released.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.

Retail Worker

Walmart
Covington, GA
10.2019 - 07.2023
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Built customer loyalty by engaging with and identifying product needs of customers.

Fast Food Crew Member

McDonald's
Conyers, GA
10.2016 - 12.2016
  • Greeted customers in a friendly and professional manner.
  • Directed patrons to restrooms and other amenities within facility.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Brewed and served coffee and tea with preferred add-ins.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Assembled and served meals according to specific guest requirements.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.

Education

High School Diploma -

Newton High School
Covington, GA
05-2021

Some College (No Degree) - Business Administration

Albany State University
Albany, GA

Some College (No Degree) - Business Administration And Management

Morris Brown College
Atlanta, GA

Skills

  • Regulatory Compliance
  • Money Handling
  • Display Setup
  • Order Processing
  • Loss Prevention
  • Customer Service
  • Teamwork
  • Sales expertise
  • Policy and Procedure Adherence
  • Product Knowledge
  • Store maintenance
  • Stock replenishment
  • Flexible Schedule
  • Teamwork and Collaboration
  • Customer Assistance
  • Product Merchandising
  • Time Management
  • Relationship Building
  • Truck unloading
  • Retail Sales
  • Store Opening and Closing
  • Promotional Events
  • Stocking and Receiving
  • Retail Store Operations
  • Display building
  • Professional Appearance
  • Upselling strategies
  • Phone Etiquette
  • Problem-Solving
  • Product Promotions
  • Retail merchandising expertise
  • Dispute Mediation
  • Conflict Resolution
  • Suggestive Selling
  • Sales Goals Attainment

Certification

  • Fork lift

References

References available upon request.

Timeline

Retail Sales Associate

TJX Companies, TJmaxx
06.2024 - Current

Church Musician

Greater Love Fellowship Tabernacle
05.2024 - Current

Customer Support Specialist

Amazon
11.2023 - 02.2024

Retail Worker

Walmart
10.2019 - 07.2023

Fast Food Crew Member

McDonald's
10.2016 - 12.2016

High School Diploma -

Newton High School

Some College (No Degree) - Business Administration

Albany State University

Some College (No Degree) - Business Administration And Management

Morris Brown College
Jordan Benton