Jordan Berger
New York,NY
Summary
Results-driven Social Media and Communications professional with 3+ years of experience managing brand presence, engaging audiences, and driving measurable growth across digital platforms. Proven ability to develop content strategies, analyze performance, and represent major brands with professionalism and consistency. Strong background in customer service, marketing coordination, and cross-functional collaboration.
Overview
9
9
years of professional experience
Work History
Social Media Representative
General Motors
Detroit, Michigan (Remote)
08.2022 - Current
- Represent GM across multiple social media platforms, engaging with customers and addressing inquiries in a brand-safe, timely manner
- Identify and integrate emerging social networks to expand market reach and audience engagement
- Monitor trends, sentiment, and performance metrics to inform content and response strategies
- Collaborate with internal teams to ensure accurate messaging and customer satisfaction
Personal Assistant
J Elias Management
Troy, Michigan
01.2022 - 07.2022
- Managed daily schedules for executives and coordinated meetings efficiently.
- Organized travel arrangements and itineraries for team members and clients.
- Maintained filing systems and ensured documents were accessible and up-to-date.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Managed daily social media postings and audience interactions.
Social Media Coordinator (Internship)
Oakland University
Rochester Hills, Michigan
08.2021 - 12.2021
- Increased social media engagement by approximately 25% through consistent content creation and scheduling
- Assisted in managing university social platforms while maintaining brand voice and visual identity
- Analyzed engagement metrics to optimize posting strategy and content performance
Receptionist / Social Media Support
Tricho Salon & Spa
Troy, Michigan
09.2017 - 09.2019
- Coordinated social media marketing and advertising initiatives to support brand development
- Served as the first point of contact for clients, delivering high-level customer service
- Managed scheduling, client communication, and front-desk operations in a fast-paced environment
Retail Sales Associate
Lexi Drew
Birmingham, Michigan
10.2016 - 04.2017
- Increased store revenue by efficiently managing sales transactions and assisting customers with purchases
- Supported visual merchandising and inventory organization
- Delivered personalized customer service to enhance the in-store experience
Education
Bachelor of Arts - Communications, Marketing
Oakland University
Rochester Hills, MI12-2021
Skills
- Social Media Management
- Content Creation & Scheduling
- Brand Voice & Community Engagement
- Analytics & Performance Tracking
- Customer Service
- Communication & Collaboration
- Marketing Coordination
- Customer engagement
- Client communication
- Team collaboration
Timeline
Social Media Representative
General Motors
08.2022 - Current
Personal Assistant
J Elias Management
01.2022 - 07.2022
Social Media Coordinator (Internship)
Oakland University
08.2021 - 12.2021
Receptionist / Social Media Support
Tricho Salon & Spa
09.2017 - 09.2019
Retail Sales Associate
Lexi Drew
10.2016 - 04.2017
Bachelor of Arts - Communications, Marketing
Oakland University