Jordan Berry
Chicago,IL
Summary
Dynamic Ramp Agent Supervisor at American Airlines with a proven track record in safety management and effective communication. Expert in leading diverse teams, enhancing operational efficiency, and ensuring compliance with regulations. Recognized for meticulous incident reporting and a detail-oriented approach, consistently achieving high standards in ground operations.
Overview
9
9
years of professional experience
Work History
Ramp Agent Supervisor
American Airlines
10.2015 - 04.2024
- Maintain a open line of communication via radio dispatch and other mediums as well stay on call in case of a emergency within the operation.
- Lead team of fleet service agents in range of 4 to 120 team members in the daily operation of transporting cargo on airfield and offloading/ loading cargo onto aircraft equipment in a safe and timely manner during the scheduled 135 arrivals and 135 departures.
- Pay close attention in detail to the work environment correcting potential hazards, picking up foreign object debris and documenting as well inspecting safety incidents and all findings on the airfield.
- Communicate daily with all airport stakeholders including ramp agents, executives and passengers as well other airport departments/ authorities ensuring a smooth operation.
- Maintain a record/ daily log of all hazardous materials, equipment maintenance issues and load paperwork in accordance with company and federal regulations.
- Hold team briefings daily to highlight safety and establish operational plans adhering to company rules, FAA regulations and other city/ state laws on the airfield.
Steward
Marriot Marquis
04.2018 - 09.2019
- Establish rapport with directors and executives as well kitchen and banquet staff in order to accomplish the common goal of a successful operation.
- Perform thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Assist with additional tasks during hotel events with a high volume of attendees (over 5,000 people) such as Dragon Con or other conventions.
- Scrape, wash and efficiently restack dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhance customer satisfaction by providing attentive service.
- Keep log of equipment used and maintain inventory.
Education
Certificate of Completion - Product Development And Design
12-2024
Received the OSHA 10 Hour Outreach Training Program - Construction. The Los Angeles Cleantech Incubator teaches innovation and sustainable thinking toward any future projects/ endeavors.
Bachelor of Arts - Print Journalism
05-2017
I enjoy reading and writing. This inspired me to study print journalism and write freelance articles. I still read a plethora of news publications and believe that the skills of research, interpersonal communication, interviewing and writing will help in this position.
Skills
- Effective communication
- Ground operations
- Safety management
- Weather awareness
- Detail-oriented
- Incident reporting
- Problem-solving
Timeline
Steward - Marriot Marquis
04.2018 - 09.2019
Ramp Agent Supervisor - American Airlines
10.2015 - 04.2024
Los Angeles Cleantech Incubator - Certificate of Completion, Product Development And Design
Columbia College Chicago - Bachelor of Arts, Print Journalism
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