Jordan Bertges
Boston,Massachusetts
Summary
Current junior at Boston College majoring in Communication in the Morrissey College of Arts & Sciences and minoring in Marketing in the Carroll School of Management seeking a communication, marketing, or public relations related internship in Boston, MA for Summer 2024.
- I am a passionate, creative, and motivated individual who prides herself on being hard-working, organized, and detail-oriented. I excel at multi-tasking and time management, and love working within a team dynamic where I can collaborate with others and utilize interpersonal skills.
- I have over 10 years of personal & professional creative writing experience that has provided me with strong verbal and written communication skills, editing and proofreading abilities, and knowledge of how to communicate through traditional print media and online publications.
- My past work experience has been primarily oriented in the customer service and food & beverage industry as a sales associate, hostess, waitress, and assistant restaurant manager, which has provided me which a true passion for service and extensive experience establishing long-lasting interpersonal relationships with customers and staff to increase customer satisfaction and drive team success.
- I am currently a tour guide for Boston College Student Admissions, which has provided me with additional experience in brand management and tourism.
Please let me know if you have any questions, I'm always available by phone or email.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tour Guide
Boston College Student Admissions
Chestnut Hill, MA
01.2022 - Current
- Regularly utilized strong verbal communication & public speaking skills to plan, organize, and facilitate hour-long, personalized tours for groups of 15-30 people with the purpose of informing prospective students and families about the campus community, academic programs, and various related services.
- Assisted in office management by greeting guests, validating parking, and leading greeting sessions with visitors to welcome students and families to campus as an SAP Greeting Captain.
- Experience fostering positive engagement with prospective students, families, and fellow admissions employees to create a safe, welcoming, and inclusive campus & office environment.
Server/Restaurant Hostess
Vermont National Country Club
South Burlington, VT
05.2023 - 08.2023
- Acquired strong customer service, interpersonal communication, organization, and time management skills while managing the Farmhouse Cafe at Vermont National as a hostess, cook, and server for the Summer 2023 season.
- Provided exceptional service to a high volume of daily customers, increasing customer satisfaction by finding creative solutions to problems and forming long-lasting relationships to increase profits, improve the dining experience, and maintain overall customer satisfaction.
- Trained in full kitchen prep, opening, and closing procedures. Regularly prepped food, operated oven & fryers, conducted inventory checks, restocked the kitchen, and trained fellow employees in all above tasks, taking on a leadership role.
- Operated POS system to input orders, split bills, and calculate totals.
- Acquired bartending experience in the restaurant & on the golf course. Thorough knowledge of wine, beer, spirits and experience mixing cocktails for guests in a high-paced environment acquired.
Hostess
The Spot On the Dock
Burlington, VT
05.2022 - 08.2022
- Developed extensive customer service experience, public speaking skills, and interpersonal skills through interactions with customers, coworkers, and management.
- Responded to customer requests and concerns in a timely, courteous manner to ensure a comfortable, satisfactory, and efficient dining experience.
- Monitored dining area to assess server availability, estimate wait times and organize reservations for larger parties, communicating this information to managers and servers in order to maintain efficient operations in a fast-paced restaurant environment.
Education
Bachelor of Arts - Communication
Boston College
Chestnut Hill05.2025
High School Diploma -
South Burlington High School
South Burlington, VT06-2021
Skills
- Interpersonal Communication
- Verbal & Written Communication
- Editing and Proofreading
- Marketing Research
- Social Media Management
- Integrated Marketing Communications
- Graphic Design
- Canva, Adobe, Photoshop
Certification
HubSpot Social Media Marketing Certification
Vermont Liquor License
Timeline
Server/Restaurant Hostess
Vermont National Country Club
05.2023 - 08.2023
Hostess
The Spot On the Dock
05.2022 - 08.2022
Tour Guide
Boston College Student Admissions
01.2022 - Current
Bachelor of Arts - Communication
Boston College
High School Diploma -
South Burlington High School
HubSpot Social Media Marketing Certification
Vermont Liquor License
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