Jordan Biasiolli
San Antonio
Summary
Proven Insurance Service Analyst with a track record of enhancing customer satisfaction and streamlining service delivery at Nationwide. Skilled in data analysis and exceptional customer service, demonstrated through improved response times and seamless coordination across departments. Specializes in leveraging problem-solving abilities to boost service quality and efficiency.
Service-oriented professional with solid background in analyzing and improving service delivery. Skilled in identifying inefficiencies and implementing effective solutions. Highly collaborative team player focused on achieving results and adaptable to changing needs.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Service Analyst 2
Nationwide
02.2019 - Current
- Analyzed service requests to improve response times and customer satisfaction.
- Developed comprehensive reports to assist in trend analysis and decision-making.
- Collaborated with team members to streamline workflows and enhance service delivery.
- Provided technical support with timely resolution of issues.
- Improved customer satisfaction by implementing efficient service strategies.
- Coordinated with multiple departments to ensure seamless service operations.
- Enhanced service quality by identifying and addressing root causes of issues.
- Monitored performance metrics to maintain high standards of service delivery.
- Assisted in developing training materials to improve team efficiency.
- Facilitated communication between teams for effective issue resolution.
- Offered strategic insights to support continuous service enhancement.
Technical Support Representative
AT&T
03.2017 - 02.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Store Supervisor
CVS
01.2014 - 03.2017
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Education
Associate of Arts - Criminal Justice
Northwest Vista College
San Antonio, TX06-2015
Skills
- Data analysis
- Customer service
- Problem solving
- Report generation
- Performance metrics
- Risk management
- Time management
- User experience
- Service delivery
- Application support
Accomplishments
- Collaborated with a team of Three in the development of Add vehicle macro.
- Documented and resolved System issue/errors on countless policies which led to rep being able to reinstate policy and assist the customer.
Certification
- I have a Commercial license
Timeline
Insurance Service Analyst 2
Nationwide
02.2019 - Current
Technical Support Representative
AT&T
03.2017 - 02.2019
Store Supervisor
CVS
01.2014 - 03.2017
- I have a Commercial license
Associate of Arts - Criminal Justice
Northwest Vista College
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