Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jordan Biddle

Mobile,AL

Summary

Hardworking Student offering years of work experience and extensive knowledge of jobs within sales industry, office administration, and medical services. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Pep Boys
Mobile, United States
10.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Spent time working and training at three stores in Mobile and Daphne areas
  • Worked with at least 30 customers per day, over phone and in person
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Provided weekly work schedules to at least 5 employees to accommodate business demands and vacation requests.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Retail Sales Associate

Tiny Town Inc.
Mobile, AL
10.2020 - 09.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Issued receipts and processed refunds, credits or exchanges.

Retail Sales Associate

Gallery Shoe Boutique
Mobile, AL
07.2018 - 03.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Checked pricing, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.

Student Worker

USA Department Of Education (Dean's Office)
Mobile, AL
05.2017 - 05.2018
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
  • Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Supported several instructors with planning and organization of events within the Department of Education.
  • Restocked supplies in neat and easily-accessible fashion.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word and Microsoft Excel.
  • Loaded, unloaded and moved material to and from storage and production areas.

Kennel Technician

North Alabama Animal Hospital
Sheffield, AL
05.2013 - 07.2014
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Cleaned and sanitized animal areas, including managing laundry and collecting waste.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
  • Worked 10 to 5 -hour shifts with oversight of up to 20 animals in kennels or holding pens.

Education

Master of Arts - English Literature

University of South Alabama
Mobile, AL
07.2022

Bachelor of Arts - English Literature

University of South Alabama
Mobile, AL
05.2018

High School Diploma -

Deshler High School
Tuscumbia, AL
05.2014

Skills

  • Adaptable and Flexible
  • Verbal and Written Communication
  • Customer Service Management
  • Sales Promotion
  • Originality and Creativity
  • Multitasking and Prioritization

Additional Information

Call List for Recommendations:

Pep Boys

Les Duffield ~ (1)251-586-4807

Tiny Town Inc.

Kristen Booth Lodes or Danielle Clark ~ (1)251-341-1480

Gallery Shoe Boutique

Leslie Miller or Christi Peterson ~ (1)251-344-4257

USA Department of Education

Dana Burleson ~ (1)251- 308-2164

North Alabama Animal Hospital

Dr. Troy Youngblood ~ (1)256-383-2626

Timeline

Assistant Store Manager

Pep Boys
10.2021 - Current

Retail Sales Associate

Tiny Town Inc.
10.2020 - 09.2022

Retail Sales Associate

Gallery Shoe Boutique
07.2018 - 03.2020

Student Worker

USA Department Of Education (Dean's Office)
05.2017 - 05.2018

Kennel Technician

North Alabama Animal Hospital
05.2013 - 07.2014

Master of Arts - English Literature

University of South Alabama

Bachelor of Arts - English Literature

University of South Alabama

High School Diploma -

Deshler High School

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